NextCloud Backup - Response Code 500

Third party integrations
1

I’m trying to use the mentioned add-on. But it fails with this error during upload:

HTTPError: Response code 500 (Internal Server Error)
    at Request._onResponseBase (file:///opt/nextcloud_backup/node_modules/got/dist/source/core/index.js:684:31)
    at Request._onResponse (file:///opt/nextcloud_backup/node_modules/got/dist/source/core/index.js:743:24)
    at ClientRequest.<anonymous> (file:///opt/nextcloud_backup/node_modules/got/dist/source/core/index.js:761:23)
    at Object.onceWrapper (node:events:628:26)
    at ClientRequest.emit (node:events:525:35)
    at HTTPParser.parserOnIncomingClient (node:_http_client:693:27)
    at HTTPParser.parserOnHeadersComplete (node:_http_common:117:17)
    at TLSSocket.socketOnData (node:_http_client:534:22)
    at TLSSocket.emit (node:events:513:28)
    at addChunk (node:internal/streams/readable:324:12)

I use a NextCloud service from hetzner.com. The WebDAV command ist not exactly the same it is with other NextCloud installations:

https://myserver.de/remote.php/dav/files/myname

Maybe this is the origin of the error. I’m also using a NextCloud App password that I successfully tested with another third party software. Does someone have an idea what could be wrong?

Thank you all!

2

Which one is the mentioned add-on you are referring to?

3

It’s the NextCloud Backup that I mentioned in the title. You find it here.

4

A peek into the issue tracker of the add-on reveales THIS (exactly the error you encounter).

To get around it:

Response-Code-500
Response-Code-5001419×1183 142 KB

5

Thank you! But I already read this and it’s not the problem. By the way, my backups are around 30 MB. Not a size that is limited. The storage size is 1TB and I already uploaded files of several GB with WebDAV.

6

I would look within the Nextcloud log what is going wrong here. There must be some log entries regarding the issue whenever HA is trying to store a backup on the Nextcloud space.

7

I’ll try, but that’s not so easy because this a closed system that the provider is running. I’ve asked them to give me access to the log files.

8

Maybe you want to try THIS backup solution for Nextcloud instead?

9

Good idea! Thank you!

But I first wait for an answer from the provider. They seem to be very fast and told me to look at the logs to tell me what the error caused.

10

I finally found a solution that fits my needs: I installed a Cron job that is executed daily. This job starts the backup, copies it to a temporary folder, renames it to something readable like "20241126_1800.tar" and uploads the file to a NextCloud space. It has the big advantage over all the other solutions that it uploads to a shared write-only NextCloud folder, which makes it a lot more safe than another kind of shared folder. Additionally it deletes local backups that are older than n days.

If someone is interested, I’d be happy to share this solution here. Just ask me.

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