No sensor data when connected via Nabu Casa

Hello,

When I am on Wifi my sensor data (battery status, location etc.) gets sended to my HA.
But when I am not home (turn off my wifi) sending updates of my sensors stops.
I see my old battery percentage etc. in HA. The connection between Nabu Casa and my phone seems okay. I can turn on / off lights etc.

When I turn on the wifi it updates the sensors again.

Sorry for the bad english. It is not my native languae.

I hope you understand the problem and can help me.
P.s. I use nabu casa for the external connection and have an Android Oneplus phone.

Kind regards,

Lars

check the companion app logs when teh issue occurs to see the failure

Settings > Companion App > show and share logs

Hi! Thanks for your help
I can’t find any error
Can I DM you the log?

12-06 15:23:12.960 19288 19288 D UrlRepository: localUrl is: true, usesInternalSsid is: false, usesWifi is: false
12-06 15:23:12.961 19288 19288 D LocBroadcastReceiver: Begin evaluating if location update should be skipped
12-06 15:23:12.961 19288 19288 D LocBroadcastReceiver: Received location that is 1983 milliseconds old, 1670336590978 compared to 1670336592961 with source fused
12-06 15:23:12.968 19288 30790 D UrlRepository: localUrl is: true, usesInternalSsid is: false, usesWifi is: false
12-06 15:23:13.208 19288 30790 D LocBroadcastReceiver: Location update sent successfully as exact
12-06 15:23:17.970 19288 19288 D LocBroadcastReceiver: Received location update.
12-06 15:23:17.971 19288 19288 D ForegrndServiceLauncher: Check if service HighAccuracyLocationService is running. Service running = true
12-06 15:23:17.981 19288 19288 D LocBroadcastReceiver: Last Location:
12-06 15:23:17.981 19288 19288 D LocBroadcastReceiver: Coords:*****************
12-06 15:23:17.981 19288 19288 D LocBroadcastReceiver: Accuracy: *********
12-06 15:23:17.981 19288 19288 D LocBroadcastReceiver: Bearing:***************

image

Latest location my HA received was 1 hour ago. when I turn on Wifi it instantly updates.

This log was made when my phone was connected to 5G. I see in the above log localURL is: true.

Is that correct?

reproduce the issue and you will see an error :wink: I can see above it was able to send data back home.

12-06 15:23:13.208 19288 30790 D LocBroadcastReceiver: Location update sent successfully as exact

this is not a location update, it is just a sensor that updates inconsistently :wink: use the device_tracker for actual location updates.

I am trying to fix this issue for 2 days and now suddenly it updates everything again.
I sended a e-mail to nabu casa 1 hour ago maybe they fixed it?

If I know it I will send you a message!

Thanks for your help so far.