You did not not mention anything about your enviroment or setup, nor which exact Zigbee Coordinator and firmware that you are using. Can you maybe list or describe installation + products in your setup?
Anyway, the product should work in ZHA if properly paired, see:
Noted that i was suggested to a user that will likely need to first update Zigbee Coordinator firmware, which is usually a good idea regardless. Recommend try upgrading Zigbee Coordinator to the latest community NCP firmware build (not RCP if available for whatever Zigbee Coordinator you are using).
My guess otherwise is that those Zigbee devices probably just failed for you during interviewing when pairing/joining or did not complete the interview process for some reason. Some battery-powered devices can sometimes require multiple pairing/joining attempts before the interview is properly completed. Be sure to perform a factory-reset on the device following the manufacturer’s instructions before try to re-pair/re-join it. For example, a common problem with some troublesome battery-powered devices is that you might need to figure out how “keep it alive” during the whole pairing/joining process (by for example initiating a state change by triggering it, which is normally easy to do on a door/window sensor). Another related tip when having battery-powered devices is to replace the battery with a fresh battery that offers the correct voltage Read the summary of related tips about that here → https://www.home-assistant.io/integrations/zha#best-practices-to-avoid-pairingconnection-difficulties
Also, if you like many others who did not research how the technology used by Zigbee fundamentally works, perhaps did not take essential preventive measures to avoid EMF/EMI/RMI from the beginning when you setup your installation then the odds are high that you can have issues caused by Electromagnetic interference (EMI, sometimes called radio-frequency interference or RMI, which are usually due to having sources of EMF too close to the Zigbee Coordinator or Zigbee devices), As such the best practice is to first take some basic actions to avoid having sources of EMF/EMI/RMI close to any Zigbee devices and especially the Zigbee Coordinator before even start troubleshooting any further before then re-pairing your devices. Read and follow the related best -practise tips here → https://www.home-assistant.io/integrations/zha#zigbee-interference-avoidance-and-network-rangecoverage-optimization
It could also simply be that you do not have enough Zigbee Router devices in your Zigbee network to get good coverage/range in order to reach them via the network mesh, which is needed as Zigbee depends on mesh networking. If you have not already then make sure you add several additional Zigbee Router devices in strategic places/locations to optimize coverage/range. See a summary of related tips about that here → https://www.home-assistant.io/integrations/zha#using-router-devices-to-add-more-devices
If those do not work then consider changing WiFi-channel (radio frequency band) on all your Wi-Fi access-points/router if possible, then if that do not make things better one of last optimization you can do (other than adding even more Zigbee Router devices and “known good” high-performance Zigbee Router devices) is to last change the Zigbee channel used by the Zigbee network in ZHA. ZHA integration documentation on how to change Zigbee channel is currently outdated since it can be done via ZHA UI, but there is still valuable information about Zigbee channels here → https://www.home-assistant.io/integrations/zha#defining-zigbee-channel-to-use
For reference, also be aware of ZHA limitations → https://www.home-assistant.io/integrations/zha#limitations + information on requesting support for new devices if needed in the future for other products → https://www.home-assistant.io/integrations/zha#how-to-add-support-for-new-and-unsupported-devices (note there that the zha-device-handlers repository is for requesting support for Zigbee devices that do not fully expose all expected attributes as entities under the ZHA integration in Home Assistant).
PS: Noticed that you cross-posted the exact same question in https://github.com/zigpy/zigpy/discussions/1385 Please understand that is the wrong repository to report issues like this with ZHA, see → https://www.home-assistant.io/integrations/zha#reporting-issues It is instead better to post in the Home Assistant’s communication channels if you want support with stuff like this → Help - Home Assistant (especially in Home Assistant community forum if need help and/or advice → https://community.home-assistant.io/ ). While visiting the Home Assistant community forum I suggest that you check out this community guide which has many more setup optimization recommendations that should preferably be followed before troubleshooting any further → Zigbee networks: how to guide for avoiding interference + optimizing using Zigbee Router devices (repeaters/extenders) to get best possible range and coverage
