Notify.mobile_app internal error, How to troubleshoort?

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1

Every time i reboot HA, i get the following message in the logs:

Logger: homeassistant.components.mobile_app.notify
Source: components/mobile_app/notify.py:199
integration: Mobile App (documentation, issues)
First occurred: 8:54:41 AM (2 occurrences)
Last logged: 8:54:42 AM
Internal error encountered. This message is generated externally to Home Assistant.

I’ve searched the logs on the app for those timestamps and all i see is (on MacOS):

2024-04-22 08:54:41.612 [Info] [hakit-work-queue] [Environment.swift:71] init() > WebSocket: Received: event: for HARequestIdentifier(rawValue: 19)
2024-04-22 08:54:41.621 [Info] [hakit-work-queue] [Environment.swift:71] init() > WebSocket: Received: event: for HARequestIdentifier(rawValue: 19)
2024-04-22 08:54:41.622 [Info] [hakit-work-queue] [Environment.swift:71] init() > WebSocket: Received: event: for HARequestIdentifier(rawValue: 19)
2024-04-22 08:54:42.066 [Info] [hakit-work-queue] [Environment.swift:71] init() > WebSocket: Received: event: for HARequestIdentifier(rawValue: 19)
2024-04-22 08:54:42.067 [Info] [hakit-work-queue] [Environment.swift:71] init() > WebSocket: Received: event: for HARequestIdentifier(rawValue: 19)
2024-04-22 08:54:43.046 [Info] [hakit-work-queue] [Environment.swift:71] init() > WebSocket: Sending: {"id":40,"support_confirm":true,"type":"mobile_app\/push_notification_channel","webhook_id":"ID_OF_WEBHOOK_REDACTED"}
2024-04-22 08:54:43.180 [Info] [hakit-work-queue] [Environment.swift:71] init() > WebSocket: Received: event: for HARequestIdentifier(rawValue: 19)
2024-04-22 08:54:43.180 [Info] [hakit-work-queue] [Environment.swift:71] init() > WebSocket: Received: event: for HARequestIdentifier(rawValue: 19)
2024-04-22 08:54:43.223 [Info] [hakit-work-queue] [Environment.swift:71] init() > WebSocket: Received: result success HARequestIdentifier(rawValue: 40)
2024-04-22 08:54:43.224 [Info] [main] [LocalPushManager.swift:155] handle(initiated:) > started

on the mobile app on IOS the only debug message near that timestamp is a Location Upodate. I do have a notification that gets sent to my mobile devices whenever HA starts up, but they seem to be working since i am receving the messages. Is there anywhere else I should be looking to troubleshoot these errors?

2

There was a user that had “do not disturb” turned on an iPad that caused this error. This was noticed when His iPhone stopped getting notifications.

You can check that every device setup for notification at startup gets message, but also may need to verify other devices on the associated iOS account, like watch or iPad.

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