I’m having an issue with a Philips Hue bulb that can’t be reset to factory defaults.
The light is already linked to a ZigBee network on controller 1 using deCONZ. I tried to factory reset the light but this raises an UNSUP_CLUSTER_COMMAND error:
Option 2 is to run the off-on-off-on-off-on … thing 5 times with 8 seconds on and 2 seconds off, but the light never blinks to indicate it is in pairing mode. I suspect the reason is that the controller 1 is still active (can’t deactivate it because it still has plenty of devices attached) so during the 8 seconds it is ON, the light joins the old network again (even if I delete the node from the deCONZ network).
This is getting me crazy. Do I really need to go to another house out of the controller 1 network to factory reset the bulb?
Once reset, the bulb will be joined to the new controller network, but that step I can’t initiate until the bulb is reset.
Do you have any ideas about what to do?
I’ll try to:
Delete the bulb from controller 1 (deconz)
Restart controller 1 (to make sure the node is discarded on the network).
Start the reset procedure again and see what happens.
Even restarting controller 1 after node delete the bulb still doesn’t reset itself. If I enable pairing on controller 1 again, even without reseting the bulb (which is what I can’t do) the bulb joins again controller 1 network.
No I don’t have a remote. I know the bulb has bluetooth access but never used it nor installed original Philips bluetooth controllers. It looks like I need to create an account to do that so I uninstalled that app from my phone.
I’ve actually found current firmware version is 1.55.8_r28815
I’ve also found there is an updated version. I’m now using OTA over controller 1 network to update firmware. Maybe I can run the reset command once it is updated.
