Plex (401) unathorized – I've tried EVERYTHING but can't make it work

Configuration
1

Hello guys!

I’ve been having this problem since forever, I was decided to find a solution but so far I’m not able to. I will let you know all the things I’ve tried after searching through the freaking whole internet :D. My setup of HA and Plex server is under dockers running on unRaid (I know @balloob is also using unRaid so it shouldn’t be the problem?)

On Plex

  • Checked there was no PIN added to my account as suggested in here
  • White-listed my plex server IP (which is the same as Home Assistant) but you know, just in case.
  • I set Plex Settings > Server > Network > Secure Connections to “Disabled” (also tried with Preferred)
  • If I go to my plex web admin http://10.0.1.10:32400/clients I get same error as in HA (401 Unauthorized) but not sure if it’s related to something because if I go to http://10.0.1.10:32400 I just get redirected to http://10.0.1.10:32400/web/index.html and into the Plex web admin (so I’m correctly logged in)

On HA & Docker

I tried by using simple configuration like

media_player:
  - platform: plex

to more complete config like this

media_player:
  - platform: plex
    host: 10.0.1.10
    port: 32400
    username: redacted
    password: redacted
    server: unPlex

Tried with and without the Plex.conf file. Also with and without the token (taken from plex.tv, not from the local plex web ui which is different – actually I just tried with both just in case)

Found this code to test on Github

$ pip3 install plexapi==2.0.2 --upgrade
$ python3

from plexapi.myplex import MyPlexAccount
MyPlexAccount.signin("user", "password")

Which I tried and it shows no error

root@unBeast:/usr/src/app# python3
Python 3.6.1 (default, May 11 2017, 22:14:44) 
[GCC 4.9.2] on linux
Type "help", "copyright", "credits" or "license" for more information.
>>> from plexapi.myplex import MyPlexAccount
>>> MyPlexAccount.signin(“MYUSER”, “REDACTED”)
<MyPlexAccount:2605179:b’MYUSER’>

I tried to force re-install plexapi just in case by using

pip3 install --ignore-installed plexapi

AND STILL after trying all this I’m getting on HA logs:

2017-05-26 09:37:18 ERROR (<concurrent.futures.thread.ThreadPoolExecutor object at 0x2ac3ee2a2d68>_0) [plexapi] http://10.0.1.10: (401) unauthorized

I have no more freaking idea what to try! Is anyone willing to help maybe? I would really appreciate it!

Thanks!

2

The plex logs might show more information… but it does look like you’ve tried everything!

Is you plex hosted in docker too?

3

hey thanks for your reply! indeed, both Ha and Plex are running on separate dockers on unRaid system!

4

The logs might show more about why the 404 is being generated. Feel free to send them to me if you want me to take a look for you (see here if you are not sure how to get your logs: https://support.plex.tv/hc/en-us/articles/200250417-Plex-Media-Server-Log-Files). If you would rather send me them via plex then feel free to open a thread on the plex forums (formus.plex.tv) and I’ll reply there (I’m a plex ninja).

Ta

Ross

5

I think I found out the problem!!! (thanks to you for pointing out to take a look at the Plex logs).

It seems YOU CAN’T put 2 IP addresses in the white-list, even if it says that you can separate it with “,”. So I had this

872×155 122 KB

I was getting an error in the Plex logs about it, but once I only left 1 IP then it suddenly worked (I also removed from HA config the host and port) so now it looks like:

  - platform: plex
    username: REDACTED
    password: REDACTED
    server: unPlex
6

You definitely can put 2 in, but I think the issue might be the space after the comma :slight_smile:
Glad its working now though!

7

oh weird! if that’s the problem I would suggest to change the description to alert of this! IMHO it’s normal to put a “,” and then make a space!

Thanks so much!

8

I’ve raised a bug for it. It might get knocked back but who knows.

1 Like
9

Hi I’m having the same problem getting this working with unraid (Linuxserver) dockers.

Do you still have the plex.conf file or just the config lines above?

  • what are your plex settings?

Thanks

10

I’m having the same issue but slightly different:

  • at home I have my Plex server and HA with Music Assistant: this connects easy…
  • a friend of mine who I would like to give access as well to my Plex Server through Music Assistant: this fails, whatever I try. Even trying to connect on my local network with Plex and the external duckdns domain of my friend…

Although, the topic is old, I hope there is someone who could help me.