Plex Integration Media Player Controls

Hello,

I’m working on an automation to shut off the TV after it’s suspected we’ve fallen asleep. My thought is to pause the show after a transition to a new episode after a certain time in the evening, if the show isn’t unpaused in 1-2 minutes then playback will be stopped and the TV turned off. I have the automation mostly built, but I’m running into an issue with the media player controls for our FireTV Plex clients.

I added the Plex integration with an authentication token for the Plex server owner and when I’m watching something as this user, media controls are functional and various call service options for media player are working properly. However, when my wife is watching from her plex.tv user configured as a Home user in Plex, there are no controls available on the media player and the associated call service functions do not exist. Is this expected? If it is, can anyone think of a way to handle this use-case prescriptively? Alternatively, I could try to configure the Plex integration with her user and see if that solves the issue.

Any help or insight would be appreciated. Thanks.