Problem with Zigbee2MQTT - "z2m: Failed to start zigbee"

Configuration Zigbee
,
1

Hello,

This is my first post on this forum, I am migrating after 7 years from another system (jeedom) to HA and encounter an issue with Zigbee2MQTT.

I have a conbee III key, and during installation of Zigbee2MQTT, I get the following error:

[12:52:43] INFO: Preparing to start...
[12:52:43] INFO: Socat not enabled
[12:52:44] INFO: Starting Zigbee2MQTT...
Starting Zigbee2MQTT without watchdog.
[2024-08-03 12:52:45] info: 	z2m: Logging to console, file (filename: log.log)
[2024-08-03 12:52:45] info: 	z2m: Starting Zigbee2MQTT version 1.39.1 (commit #unknown)
[2024-08-03 12:52:45] info: 	z2m: Starting zigbee-herdsman (0.55.3)
[2024-08-03 12:52:55] error: 	z2m: Error while starting zigbee-herdsman
[2024-08-03 12:52:55] error: 	z2m: Failed to start zigbee
[2024-08-03 12:52:55] error: 	z2m: Check https://www.zigbee2mqtt.io/guide/installation/20_zigbee2mqtt-fails-to-start.html for possible solutions
[2024-08-03 12:52:55] error: 	z2m: Exiting...
[2024-08-03 12:52:55] error: 	z2m: Error: get network parameters Error:TIMEOUT
    at DeconzAdapter.getNetworkParameters (/app/node_modules/zigbee-herdsman/src/adapter/deconz/adapter/deconzAdapter.ts:1153:35)
    at Controller.getNetworkParameters (/app/node_modules/zigbee-herdsman/src/controller/controller.ts:394:44)
    at Controller.start (/app/node_modules/zigbee-herdsman/src/controller/controller.ts:135:31)
    at Zigbee.start (/app/lib/zigbee.ts:63:27)
    at Controller.start (/app/lib/controller.ts:139:27)
    at start (/app/index.js:154:5)

My configuration file for Zigbee2MQTT is the following:

socat

enabled: false
master: pty,raw,echo=0,link=/tmp/ttyZ2M,mode=777
slave: tcp-listen:8485,keepalive,nodelay,reuseaddr,keepidle=1,keepintvl=1,keepcnt=5
options: "-d -d"
log: false

mqtt

server: mqtt://core-mosquitto
user: mqtt
password: “mqtt”

serial

port: /dev/ttyUSB0
adapter: deconz

I also tried with

server: mqtt://core-mosquitto:1883
server: mqtt://192.168.1.2:1883
path : /dev/serial/by-id/usb-dresden_elektronik_ConBee_III_DEXXXXXXX-XX00-port0

But always get the same mistake.

Also, my /homeassistant/zigbee2mqtt/configuration.yaml file is quite different, is that an issue ?

homeassistant: true
advanced:
  network_key:
    - 198
    - 236
    - 39
    - 42
    - 155
    - 33
    - 8
    - 70
    - 23
    - 87
    - 148
    - 162
    - 236
    - 246
    - 198
    - 207
  pan_id: 41540
  ext_pan_id:
    - 17
    - 86
    - 89
    - 212
    - 66
    - 205
    - 226
    - 213
mqtt:
  server: mqtt://core-mosquitto:1883
  user: addons
  password: eic6bae5kip7ooWied2eeJ8zoo5Cei2voMaitaehem3eiJohchie0aerak7saeci
frontend:
  port: 8099

Thanks for any support you can provide !

2

Have you installed an MQTT serever somewhere?

3

Hello,
I installed Zigbee2MQTT + Mosquitto broker, and found the problem! I will add the solution for me here should it be useful for anyone.
In the Mosquito broker, I added a username/login in the logins, but this information was not saved - hence the impossibility to launch the process.
For a reason I don’t understand, the logins must be in the following format, with a “-” in front of the username:

- username: mqtt_xxx
  password: mqtt_xxx

With this, everything was working…

Here are the config details for Zigbee2MQTT
mqtt:

server: mqtt://core-mosquitto:1883
user: mqtt_xxx
password: mqtt_xxx

serial:

port: /dev/serial/by-id/usb-dresden_elektronik_ConBee_III_DEXXXXXX-XXXX-port0
adapter: deconz
baudrate: 115200
1 Like
4

This is due the yaml file structure.
Glad YOU found your solution! It is the most satisfying way to solve a problem :clap:

1 Like
5

Hello
Fore some reason i can’t get zigbee2mqt to start. i am running my homeassistant and z2m on a raspberry pi,

It has worked earlier with another adapter but it was outdated so i changed it to a sonoff dongle-e.

I get following errors.
[16:47:48] INFO: Preparing to start…
[16:47:50] INFO: Socat not enabled
[16:47:55] INFO: Starting Zigbee2MQTT…
Starting Zigbee2MQTT without watchdog.
[2024-08-04 16:48:30] info: z2m: Logging to console, file (filename: log.log)
[2024-08-04 16:48:31] info: z2m: Starting Zigbee2MQTT version 1.39.1 (commit #unknown)
[2024-08-04 16:48:31] info: z2m: Starting zigbee-herdsman (0.55.3)
[2024-08-04 16:48:33] info: zh:zstack:znp: Opening SerialPort with {“path”:“/dev/serial/by-id/usb-ITEAD_SONOFF_Zigbee_3.0_USB_Dongle_Plus_V2_20240123114213-if00”,“baudRate”:460800,“rtscts”:false,“autoOpen”:false}
[2024-08-04 16:48:33] info: zh:zstack:znp: Serialport opened
[2024-08-04 16:48:34] info: zh:zstack:znp: Writing CC2530/CC2531 skip bootloader payload
[2024-08-04 16:48:35] info: zh:zstack:znp: Skip bootloader for CC2652/CC1352
[2024-08-04 16:49:00] error: z2m: Error while starting zigbee-herdsman
[2024-08-04 16:49:01] error: z2m: Failed to start zigbee
[2024-08-04 16:49:01] error: z2m: Check Zigbee2MQTT fails to start | Zigbee2MQTT for possible solutions
[2024-08-04 16:49:01] error: z2m: Exiting…
[2024-08-04 16:49:04] error: z2m: Error: Failed to connect to the adapter (Error: SRSP - SYS - ping after 6000ms)
at ZStackAdapter.start (/app/node_modules/zigbee-herdsman/src/adapter/z-stack/adapter/zStackAdapter.ts:119:27)
at Controller.start (/app/node_modules/zigbee-herdsman/src/controller/controller.ts:127:29)
at Zigbee.start (/app/lib/zigbee.ts:63:27)
at Controller.start (/app/lib/controller.ts:139:27)
at start (/app/index.js:154:5)

my config is.

data_path: /config/zigbee2mqtt
socat:
  enabled: false
  master: pty,raw,echo=0,link=/tmp/ttyZ2M,mode=777
  slave: tcp-listen:8485,keepalive,nodelay,reuseaddr,keepidle=1,keepintvl=1,keepcnt=5
  options: "-d -d"
  log: false
mqtt:
  server: mqtt:/192.168.1.111:1883
  mqtt: mqtt
  password: MYPASSWORD
serial:
  port: >-
    /dev/serial/by-id/usb-ITEAD_SONOFF_Zigbee_3.0_USB_Dongle_Plus_V2_20240123114213-if00
  device: ember
  baudrate: 230400
  zigbee_herdsman_debug: true

hope someone here can help me. I have tried a lot of the suggestions in the forum but nothing seems to work.

6

Ember is quite a new driver.
If I remember well, the first time you have to start with ezsp, connect a device, and then switch to ember. But it it is an info floating somewhere in the back of my memory… Try hope it helps

7

Your log output seems to reflect other settings than the one you have pasted. Check your configuration.yaml file (under the zigbee2mqtt folder, not under the regular /config folder) that the settings there are identical to the ones you pasted.

8

mqtt://192.168.1.111:1883