Problems connecting the neato component

Configuration
1

Hi All,

Hopefully soemone can help, i’ having problems connecting my neato botvac.

I’ve add the component to my configuration but get the following error in my logs:

Wed Feb 06 2019 13:53:30 GMT+0000 (Greenwich Mean Time)

Error during setup of component neato
Traceback (most recent call last):
  File "/usr/src/app/homeassistant/setup.py", line 148, in _async_setup_component
component.setup, hass, processed_config)  # type: ignore
  File "/usr/local/lib/python3.6/concurrent/futures/thread.py", line 56, in run
result = self.fn(*self.args, **self.kwargs)
  File "/usr/src/app/homeassistant/components/neato.py", line 180, in setup
hass.data[NEATO_LOGIN] = NeatoHub(hass, config[DOMAIN], Account)
  File "/usr/src/app/homeassistant/components/neato.py", line 204, in __init__
self._hass.data[NEATO_ROBOTS] = self.my_neato.robots
  File "/usr/local/lib/python3.6/site-packages/pybotvac/account.py", line 64, in robots
self.refresh_robots()
  File "/usr/local/lib/python3.6/site-packages/pybotvac/account.py", line 110, in refresh_robots
endpoint=robot['nucleo_url']))
  File "/usr/local/lib/python3.6/site-packages/pybotvac/robot.py", line 43, in __init__
if self.service_version not in SUPPORTED_SERVICES:
  File "/usr/local/lib/python3.6/site-packages/pybotvac/robot.py", line 226, in service_version
return self.available_services['houseCleaning']
  File "/usr/local/lib/python3.6/site-packages/pybotvac/robot.py", line 222, in available_services
return self.state['availableServices']
  File "/usr/local/lib/python3.6/site-packages/pybotvac/robot.py", line 218, in state
return self.get_robot_state().json()
  File "/usr/local/lib/python3.6/site-packages/pybotvac/robot.py", line 176, in get_robot_state
return self._message({'reqId': "1", 'cmd': "getRobotState"})
  File "/usr/local/lib/python3.6/site-packages/pybotvac/robot.py", line 62, in _message
response.raise_for_status()
  File "/usr/local/lib/python3.6/site-packages/requests/models.py", line 940, in raise_for_status
raise HTTPError(http_error_msg, response=self)
requests.exceptions.HTTPError: 404 Client Error: Not Found for url: https://nucleo.neatocloud.com/vendors/neato/robots/OPS29117-508CB12413B8/messages
2

Hi,

I have the same issue I think. It started happening around the same time you posted this, and has happened a few times.

Did you ever find a resolution? For me the issue was fixed by doing a factory reset, but that is bothersome to have to do every week or so.

3

Sometimes the botvac gets disconnected from the neato cloud. Instead of doing a factory reset try to just reboot the botvac by holding down the power button for 10 seconds and pressing it again a few seconds later.

4

Thanks, I’ll try that if it happens again!

If anyone ever reads this; I think this was a compatibility issue between my Neato BotVac Connected and my Google Wifi access point. I have a raspberry pi on the wired network, so I set up an access point on it just for the Neato and bridged that to the ethernet connection. The Neato now has a dedicated AP from that RPi. No issues in the two weeks since I tried that.