a while ago i switched from ConBee II and deconz to the Sonoff ZigBee 3.0 USB Dongle Plus and ZHA. Works fine, but i have two problems with these two Aqara devices:
Does the button device show as lumi.remote.b1acn01 when paired? If so, I had to load in a Blueprint for anything to work. Then, using the Blueprint, everything works great!
Just search the version in the forum for a Blueprint.
It shows as supported by ZHA, so you may want to confirm pairing fully completed or remove and repair it right next to the coordinator. If you try repairing, reboot home assistant first.
Aqara is tricky to pair at times for me.
Maybe someone that has the device can chime in. I’ve had some things require a reconfiguring after being paired or even a battery removal and swap. But that’s all the ideas I’ve got for what sure be a supported device.
I have the same issue as well, using Conbee II. Mine actually worked at first, but the values did not update as they should have - especially TVOC. So I tried to update the firmware using deCONZ to firmware version 29 (Aqara TVOC sensor (VOCKQJK11LM) stops updating · Issue #9454 · Koenkk/zigbee2mqtt · GitHub). This update seemed to work, the unit shows the measurements on the display, but cannot read any of these values of zigbee anymore. I get the same as @narm2001 screenshot and also include a screenshot from deCONZ. I tried to read the firmware version I had before updating, but did not manage, so I don’t know what version it had earlier.
What firmware version do you have @narm2001 and @a612 ? Did you update the firmware?