Remote connecting to HA via NabuCasa

Hi Guys
Anyone having problems connecting to your HA remotely via NabuCasa ? Its happens a couple of time in the past week. I have to keep rebooting my Pi4 then it works?

Any suggestions will be appreciated

Thanks

Not really, what were the issues you’ve had? As in, time out? Or errors?

Yes! and I’m also running an RPI4 and running 107.5. I opened a case with them but in the time I did that it resolved itself. Every other site I tried was reachable without issue from my PC, but NC was painfully slow.

I first noticed through the app on my phone, since I have companion app set to use the Nabu URL for when I"m out of the house. HA was unreachable from the companion app. Home PC worked fine connected locally over my network, but going through Nabu remote took FOREVER to do anything on the same PC, if it worked at all. It happened twice, both Sunday and Monday night for me, around 7pm EST.

Pinging nabucasa.com resulted in some time outs, as did the tracert command. The 2nd night I did not reboot and everything eventually went back to working after about an hour. Support suggested it could be an “AWS blip” and provided cloudping.info as a site to test when working and again when not working.

No errors were found in the HA log that I could see anywhere.

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Thanks appreciate it