I am building a new house and most of the intelligent products are there while I am still living in a rental home where the HA server is situated together with other intelligent devices (Sonos). I am using dynamic DNS between the two properties to enable full two way communication and it all works.
I have various Legrand items from lights to sockets and roller shutters. I also have Ring items (alarm and cameras) at the new house and Sonos at the rental property. Home Assistant lets me see everything from both properties and control them.
However, I appear to have some inconsistencies between my mobile (iPhone) app and my Mac OS desktop app when it comes to the Ring cameras.
When I open the same view on both items, the iPhone shows me live views from each of the 6 cameras (one in the doorbell). However, the equivalent view on the desktop of the Mac only shows blank entries.
It is the same view running off the same server (HAOS running in UTM virtual desktop on the Mac at the rental property) so I do not want to fiddle with the settings and lose the phone images. Also, I suspect it is a software issue in the HA app on the Mac that is the cause of the issue.
I did more research and found suggestions to install Ring-mqtt which I have now done followed by rebooting the server (running on a virtual machine on my Mac).
Do I need to open any additional ports for this to work?
Still getting the same result with no live view or preview image on the Mac.
Well I have read and read and researched and researched and still Cannot find a solution.
My cameras work in the home assistant iPhone app and also through a web browser login to my HA account but refuse to work in the OSX based version of the home assistant desktop app.
Much as I now like using Home Assistant I am really disappointed that nobody on the forum has offered to help me resolve this problem.
It is incredibly frustrating to have the camera views available on my iPhone and through a web browser yet not be able to see them in the Home Assistant application.
It may be an incompatibility issue with Mac OS but I cannot find out why it is not working.
Is there no-one out there interested in helping me resolve this please?
Few people here will have Ring & a Mac and will be able to reproduce the problem in order to help you.
I don’t own either, so the below is my best guess.
Never heard of the Mac OS desktop app for HA before - most people just use a browser to access HA on a desktop.
Have you checked if you experience the same issue if you use Safari or Chrome on the same Mac?
Asking because I suspect it could be a h264/h265 video codec incompatibility in the desktop app, or it could simply be that the app requires permissions to be enabled to show video.
