I’m trying to diagnose why my ring keypadsV2 keep losing connection (red Wi-Fi light). I have three keypads by my front door, garage door and patio door. My front door keypad works perfectly and does not loose connection. But my other two always have the red Wi-Fi signal when I try to arm or disarm.
joostnl
August 3, 2024, 8:18pm
2
A common problem if you enable the motion sensor setting it will give disconnects. Read the main ring keypad z wave thread. I have the setting disabled no more disconnects
opened 12:54PM - 04 Aug 22 UTC
closed 12:21PM - 15 Aug 22 UTC
bug
### Is your problem within Home Assistant (Core or Z-Wave JS Integration)?
NO… , my problem is NOT within Home Assistant or the ZWave JS integration
### Is your problem within ZWaveJS2MQTT?
NO, my problem is NOT within ZWaveJS2MQTT
### Checklist
- [X] I have checked the [troubleshooting section](https://zwave-js.github.io/node-zwave-js/#/troubleshooting/index) and my problem is **not** described there.
- [X] I have read the [changelog](https://github.com/zwave-js/node-zwave-js/blob/master/CHANGELOG.md) and my problem was **not** mentioned there.
### Describe the bug
**What causes the bug?**
When the keypad is in the state armed for a while and the alarm is triggered, the keypad is losing the connection to the zwave controller very often. The connection light is flashing red and the entry delay is not showing on the panel. It seems that multiple users have this issue [link](https://community.home-assistant.io/t/using-the-ring-alarm-keypad-with-home-assistant/343367/141).
**What do you observe?**
The red networklight is showing red, which indicates that there is a network connection.
**What did you expect to happen?**
The keypad showing an entrance delay and the option to put in my pincode, instead of a flashing red light.
**Steps to reproduce the behavior:**
1. Arm the keypad
2. Wait a couple of minutes
3. Trigger the entry delay
4. Most of the times the issue occurs now
**Additional info:**
There are multiple users experiencing the same problem.
2 times with the Aeotec Gen5+ dongle software version FW: v1.2 / SDK: v6.7.0
1 time with the zozo Gen5 stick
Most users (including myself) report that the network is solid and that is no issue. For example, my device is within a couple of meters and if I test it, I get 10/10 all the time. It's directly connected to the gen5+ stick and the motion sensor works perfectly.
I have no problems with any other device on my network. Also made the network more quiet, but it doesn't make any difference. One user reports that swapping the device with the vendor doesn't make any difference.
I don't know myself how to troubleshoot this.
### Device information
Manufacturer: Ring
Model name: Keypad V2
Node ID in your network: 23
Software version: V1.18
### How are you using `node-zwave-js`?
- [X] `zwavejs2mqtt` Docker image (latest)
- [ ] `zwavejs2mqtt` Docker image (dev)
- [ ] `zwavejs2mqtt` Docker manually built _(please specify branches)_
- [ ] `ioBroker.zwave2` adapter _(please specify version)_
- [ ] `HomeAssistant zwave_js` integration _(please specify version)_
- [ ] `pkg`
- [ ] `node-red-contrib-zwave-js` _(please specify version, double click node to find out)_
- [ ] Manually built from GitHub _(please specify branch)_
- [ ] Other _(please describe)_
### Which branches or versions?
version:
`zwavejs2mqtt` branch: latest (6.15.1)
### Did you change anything?
no
### If yes, what did you change?
_No response_
### Did this work before?
Don't know, this is a new device
### If yes, where did it work?
_No response_
### Attach Driver Logfile
[zwavejs_2022-08-03.log](https://github.com/zwave-js/node-zwave-js/files/9260407/zwavejs_2022-08-03.log)
It's an S2-encrypted device