Roborock Gen 2 Vaccum cleaner not turning on

1

Hi,Preformatted text

I have a 3 month old roborock gen 2 that worked perfectly until today. Unit does not turn on at all. Charging dock appears to be ok ( light on) but the unit itself is dead and not showing any signs of charging when connected to the dock. Any ideas how to fix? I’ve checked all utube fixes (eg cleaning dock, sensors etc but not successful. Thx for any advice.

2

I assume you’ve checked the contacts on the dock and bottom of the robot to make sure there’s no gunk.

It’s pretty easy to check if the battery is plugged in: https://youtu.be/wglJz23Gt4w?t=210

Is it still under warranty? If so, contact your vendor for warranty support.

3

Thanks yes I’ve cleaned contact areas. Also notice that when I place it in charger, although light doesn’t come on in unit to indicate it’s charging, after a long period of time, the surface unit gets really hot. Might have to be a warranty thing but was hoping for an easy fix.