Assuming this is a battery operated device, reconfigure won’t work unless you wake the device according to the devices manual. So this is not an indication that the button does not work. I don’t know what you expect to see when including buttons: Buttons do not create entities (yet) for most integrations.
What integration are you using for Zigbee, and what did you do to try to have buttons perform actions? Buttons produce events you can react to. Often there are blueprints available to help out.
You could try this for instance: