Roku integration problems

ihf1 · December 14, 2024, 11:23pm

I don’t know when this started (perhaps with the latest version of HA) but I am no longer able to communicate with 2 of my 4 TCL/Roku TVs. The error I am seeing looks like this.

Two other Roku TVs work fine as before.

Justahobby · December 15, 2024, 2:31am

Same here. Mine updated this morning to version 14.1.4.

dwdonnelly · December 16, 2024, 10:31pm

Same here. One Roku still works while the livingroom one - of course - the one we use the most - has the exact error you are showing. I did find this info:

Known limitations

Roku has been known to remove or restrict local control functionality as part of major Roku OS upgrades. As such devices may become less functional after an upgrade.

I very much appreciate the information.

So now the question - how and what is the fix?

I did notice, while typing this comment, HA - the Roku integration, cycles through automatically trying to configure then fails.

Appreciate any and all help!

Sir_Goodenough · December 16, 2024, 10:50pm

issue →

github.com/home-assistant/core

Roku 403 errors, cannot reconnect

opened 07:35PM - 30 Nov 24 UTC

genebean

integration: roku

### The problem I saw a timeout error kinda like in #100121 in the logs and on …the device itself I saw an http 403 response. I tried to remove the TV and re-add it and now it juts fails to connect. I enabled debug logging for the roku integration and was able to capture the error while trying to re-add my TV (pasted below). My other two Roku devices seem to be working still. The problematic one is a Hisense model `6Series-65` with hardware ID `G212X`. ### What version of Home Assistant Core has the issue? core-2024.11.3 ### What was the last working version of Home Assistant Core? _No response_ ### What type of installation are you running? Home Assistant OS ### Integration causing the issue roku ### Link to integration documentation on our website https://www.home-assistant.io/integrations/roku ### Diagnostics information _No response_ ### Example YAML snippet _No response_ ### Anything in the logs that might be useful for us? ```txt 2024-11-30 14:28:01.617 DEBUG (MainThread) [homeassistant.components.roku.config_flow] Roku Error Traceback (most recent call last): File "/usr/src/homeassistant/homeassistant/components/roku/config_flow.py", line 78, in async_step_user info = await validate_input(self.hass, user_input) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/components/roku/config_flow.py", line 40, in validate_input device = await roku.update() ^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.12/site-packages/rokuecp/rokuecp.py", line 286, in update results = await asyncio.gather(*futures) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.12/site-packages/rokuecp/rokuecp.py", line 432, in _get_apps res = await self._request("/query/apps") ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.12/site-packages/rokuecp/rokuecp.py", line 174, in _request raise RokuError( rokuecp.exceptions.RokuError: ('HTTP 403', {'content-type': 'text/plain; charset="utf-8"', 'message': 'ECP command not allowed in Limited mode.', 'status-code': 403}) ``` ### Additional information _No response_

the fix → Settings → System → Advanced system settings → Control by mobile apps → Network access

Thanks Petro for the answer.

ihf1 · December 16, 2024, 11:21pm

Where is that found? If I go to Settings->System there is no Advanced System Settings

Sir_Goodenough · December 17, 2024, 1:01am

In the Roku thing somewhere, they changed a setting to change access of things like HA. This one is all ROKU.

At least I believe that’s what happened.

I heard one other user that had the problem and he said he pulled the stick, restarted HA, then plugged the Roku back in and it cleared. I have no proof of any of this as I’m not a user.

Here’s what the other guy said was his experience:

Then later…

funny enough, I rebooted the roku and it was happy again lol.
always try the good ol reboot first.

ihf1 · December 17, 2024, 2:04am

@Sir_Goodenough Thanks! On the Roku, changed the Control by mobile apps → Network access setting to Enabled and it now works with HA.