Tomti06
June 15, 2025, 12:10pm
1
Hello, I just bought a Schartec Prime 1500, which works very well on my phone with the tuya, smart home or even Schartec app. But I don’t have any entity on HA, can someone help me? Thank you
Hello Tomti06 ,
Did you try using the core Tuya integration or one of the Tuya custom integrations from GitHub that you can load thru the HACS loader?
Tomti06
June 16, 2025, 1:37pm
3
yes I tried with tuya but I don’t have any entity
Well the official Tuya team that wrote the HA Core integration does not seem to be keeping up with the devices that they create. Which other Tuya custom Integrations have you tried? There are many because Tuya as a company is a huge poorly supported mess. Probably have better luck from community members.
Tomti06
June 16, 2025, 2:42pm
5
I tried Tuya, Tuya v2, LocalTuya but nothing works
Welcome to Tuya. They build stuff, use it on their App or don’t use it sometimes.
Tomti06
June 16, 2025, 3:13pm
7
Thanks for your reply. Does anyone have another solution?
Can you try this?
eXtend Tuya's integration
If it doesn’t work open an issue on this project and I’ll implement it :).
Have a nice day,
Tomti06
June 19, 2025, 5:22pm
9
I just tested it and unfortunately it doesn’t work. Thank you for your help. How do I report a problem on this topic?
Hello,
and please read this first:
opened 08:34PM - 23 Apr 25 UTC
Hello everyone,
This pinned issue is there to show you how to post a good issue … (one where I don't have to ask you a ton of things before actually starting to diagnose :))
### 1- Verify that you followed the following guides:
a) Getting more information from your devices using Tuya OpenAPI credentials:
https://github.com/azerty9971/xtend_tuya/blob/main/docs/cloud_credentials.md
b) If you did a) in the past and it no longer works, check the following:
https://github.com/azerty9971/xtend_tuya/blob/main/docs/renew_cloud_credentials.md
c) If you are trying to configure a smart lock, follow this as well:
https://github.com/azerty9971/xtend_tuya/blob/main/docs/configure_locks.md
d) If you have missing entities, follow this:
https://github.com/azerty9971/xtend_tuya/blob/main/docs/enable_all_dpcodes.md
### 2- Check if your issue is not already in the issue list
Sounds pretty straight forward, but still worth mentioning
### 3- Check your system logs and put in your issue anything that is related to XT
To do that, in HA, go to "Settings" -> "System" -> "Logs" and see if you have anything related to extended tuya (if so put it along in your issue here on github)
### 4- Export the device diagnostic
In "Settings" -> "Devices & services" -> "Xtend Tuya" (click on the XX devices) -> the device that has the issue
On this page, you'll see a "Download diagnostics" button that will download a file.
If the file starts with xtend_tuya, post that file in your issue.
If it starts with something else, click the 3 dots next to the "Download diagnostics" and select the one for Xtend Tuya (and put it in your issue here on github)
If you are concerned about privacy, you can edit that file with a notepad, the only sensitive information is your timezone and the local_key. If you are really paranoid you can also redact the "id" (which is your device ID) but this information might be needed by me in case I need to enable more debug messages for your specific device. (And honestly, this info won't help anyone get access to your device...)
### 5- Describe what you want to have supported
Sometimes, people just say that something isn't supported but they don't actually tell me what they'd like to see supported, so don't forget to tell me that
### 6- If possible, include screenshots of the device as shown in the Tuya/SmartLife app
This helps me with the labels of the entities (trust me, down there the naming is not what you think it is :/).
It also shows me the scale of the numbers, the units, ... and it eases my understanding of what your device is actually suppose to support
Hopefully with this done, I should have all the information I need to help you straight away :).
Have an awesome day/night/lunch,
Azerty
Have a nice day,