If you’re trying to include an original BE469 (I have several) there’s some key steps that everyone misses. The issues with these locks are:
- They use the old Z-wave “whisper mode” when pairing, meaning they only output very low transmit power to mitigate someone snooping while pairing.
- They take a long time to be interviewed, what happens is that the Z-wave controller times out before a full interview can be completed. So sometimes you get a lock device created in HA with incomplete features.
To work around these issues:
- When pairing, the z-wave hardware controller needs to right next to the lock.
- You need to extend the timeout during the interview, if using Zwave-JS-UI, then make sure the following setting is checked under the Zwave configuration settings:
- Once you’ve done the above things, exclude the lock, make sure a device no longer exists in HA/ZwaveJS, then start the inclusion process. Be patient, can take from 30 to 45 seconds.
- After it’s added successfully, make sure to uncheck “Increase node report timeout”
Hope this helps.