Simplisafe state reverting when armed/disarmed using keypad

Configuration
1

For at least the last couple of weeks I’ve been having an issue with the Simplisafe state in HA reverting to the previous state when I arm or disarm the system using the keypad. For example, in the first image you can see the alarm was changed to Armed away at 9:58:59 using the keypad. This was followed by an automation to turn some things off when I arm the system. Then at 9:59:19 the system spontaneously changed to Disarmed, resulting in my Return Home House Resets automation to run.

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The second image shows the dichotomy between the state at this point and the last event.

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I’ve found that this dichotomy is also reflected in the web interface as seen in the third figure:

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I’ve found that if I reload the web page, the correct state is shown on that page AND the HA state is updated to reflect the correct state. I think this implies the issue is on Simplisafe’s side, but I wanted to check here in case anyone else has experienced this and/or has any suggestions.

2

I’ve been experiencing the same issues for a week or so now. Don’t have a fix, but I’m glad to know it’s not just me.

I have the original SimpliSafe system (v2). Which version do you have?

3

I also have the SimpliSafe System (v2).

4

FYI - I called SimpliSafe and they are sending a replacement cell module. I don’t really think it will fix the issue, but I’ll let you know.

5

Changing the cell module did not fix the issue. I will try SimpliSafe’s helpdesk again.