SkyConnect failed to set up

Harsh_Tone · May 7, 2023, 4:25am

Hi All,

I migrated over to the skyconnect a few weeks ago and it’s been running just fine but for some reason today I got this error.

I did upgrade to 2023.5.2 from 2023.5.0 today but I can’t recall if that problem started immediately after that.

I get two different errors in the logs

Logger: homeassistant.config_entries
Source: components/zha/core/gateway.py:205
First occurred: 12:00:06 AM (3 occurrences)
Last logged: 12:13:51 AM

Error setting up entry SkyConnect v1.0, s/n: 4ce030d3b918ec118969f69a47486eb0 - Nabu Casa for zha
Traceback (most recent call last):
  File "/usr/local/lib/python3.10/site-packages/bellows/uart.py", line 268, in reset
    return await self._reset_future
asyncio.exceptions.CancelledError

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/config_entries.py", line 387, in async_setup
    result = await component.async_setup_entry(hass, self)
  File "/usr/src/homeassistant/homeassistant/components/zha/__init__.py", line 122, in async_setup_entry
    await zha_gateway.async_initialize()
  File "/usr/src/homeassistant/homeassistant/components/zha/core/gateway.py", line 220, in async_initialize
    raise exc
  File "/usr/src/homeassistant/homeassistant/components/zha/core/gateway.py", line 205, in async_initialize
    self.application_controller = await app_controller_cls.new(
  File "/usr/local/lib/python3.10/site-packages/zigpy/application.py", line 219, in new
    await app.startup(auto_form=auto_form)
  File "/usr/local/lib/python3.10/site-packages/zigpy/application.py", line 193, in startup
    await self.connect()
  File "/usr/local/lib/python3.10/site-packages/bellows/zigbee/application.py", line 130, in connect
    self._ezsp = await bellows.ezsp.EZSP.initialize(self.config)
  File "/usr/local/lib/python3.10/site-packages/bellows/ezsp/__init__.py", line 112, in initialize
    await ezsp._startup_reset()
  File "/usr/local/lib/python3.10/site-packages/bellows/ezsp/__init__.py", line 103, in _startup_reset
    await self.reset()
  File "/usr/local/lib/python3.10/site-packages/bellows/ezsp/__init__.py", line 132, in reset
    await self._gw.reset()
  File "/usr/local/lib/python3.10/site-packages/bellows/uart.py", line 267, in reset
    async with asyncio_timeout(RESET_TIMEOUT):
  File "/usr/local/lib/python3.10/site-packages/async_timeout/__init__.py", line 129, in __aexit__
    self._do_exit(exc_type)
  File "/usr/local/lib/python3.10/site-packages/async_timeout/__init__.py", line 212, in _do_exit
    raise asyncio.TimeoutError
asyncio.exceptions.TimeoutError

and also

Logger: homeassistant.components.zha.core.gateway
Source: components/zha/core/gateway.py:205
Integration: Zigbee Home Automation (documentation, issues)
First occurred: May 6, 2023 at 11:59:49 PM (9 occurrences)
Last logged: 12:13:51 AM

Couldn't start EZSP = Silicon Labs EmberZNet protocol: Elelabs, HUSBZB-1, Telegesis coordinator (attempt 1 of 3)
Couldn't start EZSP = Silicon Labs EmberZNet protocol: Elelabs, HUSBZB-1, Telegesis coordinator (attempt 2 of 3)
Couldn't start EZSP = Silicon Labs EmberZNet protocol: Elelabs, HUSBZB-1, Telegesis coordinator (attempt 3 of 3)
Traceback (most recent call last):
  File "/usr/local/lib/python3.10/site-packages/bellows/uart.py", line 268, in reset
    return await self._reset_future
asyncio.exceptions.CancelledError

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/components/zha/core/gateway.py", line 205, in async_initialize
    self.application_controller = await app_controller_cls.new(
  File "/usr/local/lib/python3.10/site-packages/zigpy/application.py", line 219, in new
    await app.startup(auto_form=auto_form)
  File "/usr/local/lib/python3.10/site-packages/zigpy/application.py", line 193, in startup
    await self.connect()
  File "/usr/local/lib/python3.10/site-packages/bellows/zigbee/application.py", line 130, in connect
    self._ezsp = await bellows.ezsp.EZSP.initialize(self.config)
  File "/usr/local/lib/python3.10/site-packages/bellows/ezsp/__init__.py", line 112, in initialize
    await ezsp._startup_reset()
  File "/usr/local/lib/python3.10/site-packages/bellows/ezsp/__init__.py", line 103, in _startup_reset
    await self.reset()
  File "/usr/local/lib/python3.10/site-packages/bellows/ezsp/__init__.py", line 132, in reset
    await self._gw.reset()
  File "/usr/local/lib/python3.10/site-packages/bellows/uart.py", line 267, in reset
    async with asyncio_timeout(RESET_TIMEOUT):
  File "/usr/local/lib/python3.10/site-packages/async_timeout/__init__.py", line 129, in __aexit__
    self._do_exit(exc_type)
  File "/usr/local/lib/python3.10/site-packages/async_timeout/__init__.py", line 212, in _do_exit
    raise asyncio.TimeoutError
asyncio.exceptions.TimeoutError

At this point I’ve tried

Reload the configuration
Restart HA
unplugging and replugging in the skyconnect then restart HA
trying skyconnect in alternate USB port then restart HA
removing the Bluetooth range extender (sena, HA approved list) then restart HA
navigated to official skyconnect flash page and reflashed skyconnect to zigbee only
Repeat 1 - 5

I have not been able to get it working since the update.

I would just revert back to the backup it made prior to the update, but I’ve ignored it thinking I just needed to restart the system or it’s something I could troubleshoot along the way and unrelated to the update.

I’m not sure at this point but I’ve been on a binge of creating helpers, automations, and the like. I’d really love to not have to restore to that backup.

Has anyone else had these two errors? Any solutions or possible advice?

Thanks in advance!

I am running a pi4

Harsh_Tone · May 8, 2023, 4:05am

bump please

asadmulla · May 8, 2023, 8:25pm

Same problem. No idea how to fix it

Logger: homeassistant.config_entries
Source: components/zha/core/gateway.py:205
First occurred: 21:19:47 (2 occurrences)
Last logged: 21:20:32

Error setting up entry SkyConnect v1.0 for zha
Traceback (most recent call last):
  File "/usr/local/lib/python3.10/site-packages/bellows/uart.py", line 268, in reset
    return await self._reset_future
asyncio.exceptions.CancelledError

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/config_entries.py", line 387, in async_setup
    result = await component.async_setup_entry(hass, self)
  File "/usr/src/homeassistant/homeassistant/components/zha/__init__.py", line 122, in async_setup_entry
    await zha_gateway.async_initialize()
  File "/usr/src/homeassistant/homeassistant/components/zha/core/gateway.py", line 220, in async_initialize
    raise exc
  File "/usr/src/homeassistant/homeassistant/components/zha/core/gateway.py", line 205, in async_initialize
    self.application_controller = await app_controller_cls.new(
  File "/usr/local/lib/python3.10/site-packages/zigpy/application.py", line 219, in new
    await app.startup(auto_form=auto_form)
  File "/usr/local/lib/python3.10/site-packages/zigpy/application.py", line 193, in startup
    await self.connect()
  File "/usr/local/lib/python3.10/site-packages/bellows/zigbee/application.py", line 130, in connect
    self._ezsp = await bellows.ezsp.EZSP.initialize(self.config)
  File "/usr/local/lib/python3.10/site-packages/bellows/ezsp/__init__.py", line 112, in initialize
    await ezsp._startup_reset()
  File "/usr/local/lib/python3.10/site-packages/bellows/ezsp/__init__.py", line 103, in _startup_reset
    await self.reset()
  File "/usr/local/lib/python3.10/site-packages/bellows/ezsp/__init__.py", line 132, in reset
    await self._gw.reset()
  File "/usr/local/lib/python3.10/site-packages/bellows/uart.py", line 267, in reset
    async with asyncio_timeout(RESET_TIMEOUT):
  File "/usr/local/lib/python3.10/site-packages/async_timeout/__init__.py", line 129, in __aexit__
    self._do_exit(exc_type)
  File "/usr/local/lib/python3.10/site-packages/async_timeout/__init__.py", line 212, in _do_exit
    raise asyncio.TimeoutError
asyncio.exceptions.TimeoutError

Might have something to do with enabling matter multi protocol support and some Silicon labs add on

asadmulla · May 12, 2023, 3:21pm

I think I know what happened to mine. I ticked the Multiprotocol option in hardware and it loaded a new firmware onto my Skyconnect which doesn’t seem to work. I tried to flash the original firmware back but that also doesn’t work. So I now have a bricked skyconnect. I just bought a new one and migrated radio to the new one and all is back up and running. I now have a a spare unit which at some point I hope I can reflash with working firmware and somehow reuse or give to somebody. If you have a new Siliconlabs Multiprotocol add on, and some thread integrations that you didnt setup yourself, then you know that its been updated to Multiprotocol.

Harsh_Tone · May 12, 2023, 4:10pm

So my unit is unusable now? I’m trying to get devices from my thread network on my apple hub and also trying to have some zigbee devices but this failing is making that impossible

jeremy.rubman · May 13, 2023, 2:33pm

Same thing here. Worked fine for a couple of weeks and now failing. I never enabled multi-protocol on mine

Wolvboot · May 15, 2023, 7:01pm

Happened all the time on my device with the multiprotocol firmware but restarting HASS OS usually fixed it. I flashed back to zigbee-only and so far, so good.

cofbd · July 17, 2023, 1:42am

I was having the same apparent issue (I think) out of the blue. My HA runs in a VM inside my Synology. My Skyconnect v1.0 “failed to set up.” I discovered this because various automations were not working which prompted me to log in to HA and take a look.

After doing all the usual steps (restarting HA, restarting my VM, flashing Skyconnect, I finally restarted my Synology NAS entirely. This made the Skyconnect start up.

My theory was that the connection between the VM and the USB connector on the Synology was disconnected or broken. I then remembered I had unplugged and replugged the Skyconnect cable while repositioning some USB cables.

I did some experimentation. Any time I removed the Skyconnect USB dongle from my Synology, the only way I could get it operating again was to restart the NAS entirely. I then realized that that was unnecessary. I could go into Synology’s VM Manager and edit the virtual machine, and under “Others” I could see that the USB device was not mounted. I selected the Skyconnect stick in the pulldown menu and reloaded the ZHA integration and everything came back.

Therefore, in my particular case, I learned that if you have a VM in Synology connected to a USB port and you unplug the device and plug it back in, the VM doesn’t automatically remount the device. Yet, if you reboot the NAS entirely, the VM automatically remounts the device. I don’t know if this behavior is intentional or not by Synology. Perhaps they will fix this because it seems like a bug to me.

snikay · November 6, 2023, 3:24pm

lol… same here

just bought a skyconnect stick, just to find out it deeply suxx !! I

made my learning, never buy something from NabuCasa again

snikay · November 6, 2023, 3:31pm

maybe we can get nabucasa to fix it this time …

github.com/home-assistant/core

skyconnect bug (like so many others have for long time)

opened 03:27PM - 06 Nov 23 UTC

snickers2k

### The problem [14:14:18] INFO: The otbr-web is disabled. s6-rc: info: servic…e mdns: starting s6-rc: info: service s6rc-oneshot-runner: starting [14:14:23] INFO: Starting mDNS Responder... Default: mDNSResponder (Engineering Build) (Aug 23 2023 18:31:24) starting s6-rc: info: service mdns successfully started s6-rc: info: service s6rc-oneshot-runner successfully started s6-rc: info: service fix-attrs: starting s6-rc: info: service fix-attrs successfully started s6-rc: info: service legacy-cont-init: starting cont-init: info: running /etc/cont-init.d/check-cpcd-shm.sh cont-init: info: /etc/cont-init.d/check-cpcd-shm.sh exited 0 s6-rc: info: service legacy-cont-init successfully started s6-rc: info: service banner: starting ----------------------------------------------------------- Add-on: Silicon Labs Multiprotocol Zigbee and OpenThread multiprotocol add-on ----------------------------------------------------------- Add-on version: 2.3.2 You are running the latest version of this add-on. System: Home Assistant OS 11.1 (aarch64 / raspberrypi4-64) Home Assistant Core: 2023.11.1 Home Assistant Supervisor: 2023.10.1 ----------------------------------------------------------- Please, share the above information when looking for help or support in, e.g., GitHub, forums or the Discord chat. ----------------------------------------------------------- s6-rc: info: service banner successfully started s6-rc: info: service universal-silabs-flasher: starting [14:14:35] INFO: Checking /dev/ttyUSB1 identifying SkyConnect v1.0 from Nabu Casa. [14:14:39] INFO: Starting universal-silabs-flasher with /dev/ttyUSB1 2023-11-06 14:14:56 homeassistant universal_silabs_flasher.flash[181] INFO Extracted GBL metadata: NabuCasaMetadata(metadata_version=1, sdk_version='4.3.1', ezsp_version=None, ot_rcp_version=None, fw_type=<FirmwareImageType.RCP_UART_802154: 'rcp-uart-802154'>, baudrate=460800) 2023-11-06 14:14:56 homeassistant universal_silabs_flasher.flasher[181] INFO Probing ApplicationType.GECKO_BOOTLOADER at 115200 baud Traceback (most recent call last): File "/usr/local/lib/python3.9/dist-packages/serial/serialposix.py", line 322, in open self.fd = os.open(self.portstr, os.O_RDWR | os.O_NOCTTY | os.O_NONBLOCK) OSError: [Errno 5] Input/output error: '/dev/ttyUSB1' During handling of the above exception, another exception occurred: Traceback (most recent call last): File "/usr/local/bin/universal-silabs-flasher", line 8, in <module> sys.exit(main()) File "/usr/local/lib/python3.9/dist-packages/click/core.py", line 1157, in __call__ return self.main(*args, **kwargs) File "/usr/local/lib/python3.9/dist-packages/click/core.py", line 1078, in main rv = self.invoke(ctx) File "/usr/local/lib/python3.9/dist-packages/click/core.py", line 1688, in invoke return _process_result(sub_ctx.command.invoke(sub_ctx)) File "/usr/local/lib/python3.9/dist-packages/click/core.py", line 1434, in invoke return ctx.invoke(self.callback, **ctx.params) File "/usr/local/lib/python3.9/dist-packages/click/core.py", line 783, in invoke return __callback(*args, **kwargs) File "/usr/local/lib/python3.9/dist-packages/click/decorators.py", line 33, in new_func return f(get_current_context(), *args, **kwargs) File "/usr/local/lib/python3.9/dist-packages/universal_silabs_flasher/flash.py", line 36, in inner return asyncio.run(f(*args, **kwargs)) File "/usr/lib/python3.9/asyncio/runners.py", line 44, in run return loop.run_until_complete(main) File "/usr/lib/python3.9/asyncio/base_events.py", line 642, in run_until_complete return future.result() File "/usr/local/lib/python3.9/dist-packages/universal_silabs_flasher/flash.py", line 322, in flash await flasher.probe_app_type( File "/usr/local/lib/python3.9/dist-packages/universal_silabs_flasher/flasher.py", line 229, in probe_app_type result = await probe_funcs[probe_method](baudrate=baudrate) File "/usr/local/lib/python3.9/dist-packages/universal_silabs_flasher/flasher.py", line 135, in probe_gecko_bootloader async with self._connect_gecko_bootloader(baudrate) as gecko: File "/usr/lib/python3.9/contextlib.py", line 175, in __aenter__ return await self.gen.__anext__() File "/usr/local/lib/python3.9/dist-packages/universal_silabs_flasher/common.py", line 172, in connect_protocol _, protocol = await zigpy.serial.create_serial_connection( File "/usr/local/lib/python3.9/dist-packages/zigpy/serial.py", line 37, in create_serial_connection transport, protocol = await pyserial_asyncio.create_serial_connection( File "/usr/local/lib/python3.9/dist-packages/serial_asyncio/__init__.py", line 448, in create_serial_connection serial_instance = serial.serial_for_url(*args, **kwargs) File "/usr/local/lib/python3.9/dist-packages/serial/__init__.py", line 90, in serial_for_url instance.open() File "/usr/local/lib/python3.9/dist-packages/serial/serialposix.py", line 325, in open raise SerialException(msg.errno, "could not open port {}: {}".format(self._port, msg)) serial.serialutil.SerialException: [Errno 5] could not open port /dev/ttyUSB1: [Errno 5] Input/output error: '/dev/ttyUSB1' s6-rc: warning: unable to start service universal-silabs-flasher: command exited 1 /run/s6/basedir/scripts/rc.init: warning: s6-rc failed to properly bring all the services up! Check your logs (in /run/uncaught-logs/current if you have in-container logging) for more information. /run/s6/basedir/scripts/rc.init: fatal: stopping the container. s6-rc: info: service mdns: stopping s6-rc: info: service banner: stopping Default: mDNSResponder (Engineering Build) (Aug 23 2023 18:31:24) stopping s6-rc: info: service banner successfully stopped s6-rc: info: service legacy-cont-init: stopping s6-rc: info: service legacy-cont-init successfully stopped s6-rc: info: service fix-attrs: stopping s6-rc: info: service fix-attrs successfully stopped s6-rc: info: service s6rc-oneshot-runner: stopping s6-rc: info: service s6rc-oneshot-runner successfully stopped [14:15:34] INFO: mDNS ended with exit code 4 (signal 0)... s6-rc: info: service mdns successfully stopped ### What version of Home Assistant Core has the issue? latest ### What was the last working version of Home Assistant Core? latest ### What type of installation are you running? Home Assistant OS ### Integration causing the issue latest ### Link to integration documentation on our website _No response_ ### Diagnostics information _No response_ ### Example YAML snippet _No response_ ### Anything in the logs that might be useful for us? _No response_ ### Additional information _No response_

snikay · November 8, 2023, 11:04am

nothing here as well? As soon as Skyconnect is in title - Mods/NabuCasa want the Thread to keep quiet, right?

Tinkerer · November 8, 2023, 2:54pm

We have awesome powers … but:

Other than unlisting or locking a topic (neither of which have been done) we can’t stop other people from participating in a topic
There is no conspiracy here

indeeed · November 8, 2023, 3:13pm

Spamming various topics with the same content (like you do) hardly helps to get a faster respond - actually often the opposite happens and people that would have helped you in the first place are just tired reading your posts and therfor give a … (word of choice) helping you.

Harsh_Tone · November 16, 2023, 7:02pm

I don’t think there’s a conspiracy nor do I think you’d be silencing these posts but… are there people who are using skyconnect successfully? Are they the majority? I feel like I’m spinning in circles with this

Tinkerer · November 16, 2023, 7:08pm

Most people are.

There does seem to be some bad sticks out there, and @cogneato is gathering details on those and can probably provide more information.

Edit:

It doesn’t identify itself as a SkyConnect and as a generic CP2102N serial device instead

So, if that’s the problem you’re seeing then you have one of the (very few) known problem sticks.

Only thing we drop the hammer on are posts that are spam or otherwise are breaking the code of conduct (and even there we tend not to do that unless things are getting bad).

This has never stopped people claiming otherwise, and never will. Even when nothing gets deleted people cry out that they’re being silenced…