Skyconnect not being detected

I received my SkyConnect in the mail, plugged it in, and… nothing. I saw the directions here that say " * SkyConnect should now have been discovered." but nothing was detected. I don’t even have a “skyconnect” option in “Settings > Devices > Add devices” either to add it manually.

This is a fully up-to-date Truecharts version of HA. Did I just get a bad device? Or am I doing something wrong? I’m reasonably tech literate, but new to HA.

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TrueNAS SCALE apps run in Kubernetes, not using native docker. Even though they still use the Home Assistant container image, it’s not the same as running in docker. You’ll probably need to contact TrueCharts directly for help with their app.

IMO, Home Assistant was not designed to be run in Kubernetes. It can / does work, but I think this method requires additional knowledge of Kubernetes to be successful.

What almost all virtualizations you need to reserve the usb port
Usb devices are not made to be shared, so they can only really be used in one spot.

Makes sense, any ideas where you might point me to figure this out?

Sorry, I have not worked with Kubernetes yet.
My statement was from my general learning of hypervisor systems.

Hello all
I have the same issue, runing under windows virtual machine HA latest updates, everything running well, except that my new skyconnect is not recognised at all, I tried many recommendations from many posts, but nothing helps, windows device admin detects the dongle but not HA. Thanks

You need to reserve the USB for the HA virtual machine somehow.
It is in the virtualization software this is done. Not in HA.

Hello I have installed HA core in a zotac zbox with debian 11.
I installed home assistant, plex and portainer containers and some regular integrations (Shelly, google chromecast)
Just bought the skyconnect and pluged it in… but nothing happens. It get’s never detected. I haven’t installed any dongle before in this installation.

I also have a nuc with my actual HA config (with HA OS and I pay nabu casa suscription) with the deconz dongle and also it hasn’t detected the skyconnect.

Do you think is broken? or what can I do to see what’s going on?

on your zotac box w. Debian 11 (and no other USB Dongle), at a linux shell, type ls /dev/ and do you see anything like /dev/ttyUSB0?

I have HA running in a proxmox VM with the skyconnect usb device connected and showing if I do lsusb but it doesn’t get auto-detected by HA and if I search for a skyconnect integration manually I get no results.

An USB device can not be shared, so find out what it is dedicated to.

It’s not shared - the only thing it’s connected to is HA. It shows under Hardware but doesn’t show under devices / integrations.

Seems a good thing that at least the Hardware sees the SkyConnect.
What happens when you click on “CONFIGURE”?

That just lets you toggle multiprotocol support on the IEEE 802.15.4 radio which apparently is an experimental feature.

You were asking earlier about not seeing the SkyConnect Integration…that is really just the ZHA integration with the title of SkyConnect (if your are using SkyConnect without the Multiprotocol Add-On). You should see the ZHA integration with the SkyConnect title in the auto-discovered area of the “Integrations”, but since you are not seeing it, you may want to try and add it yourself and see if you can specify the SkyConnect device directly.

Add it as an integration? It doesn’t show on the list sadly :frowning:

Yes, Zigbee Home Automation (ZHA) should be like the last (or nearly so) integration in the list.

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Sorted it. I had an existing ZHA setup which is currently in a broken state as i’m migrating Zigbee bridges. Removing that and rebooting made the autodiscovery of skyconnect work!

I got mine december 24, doesn’t show up as found in HA. Does show up in ZHA though. Succesfully installed.

got a similar problem here,

i run HA_Core on my unraid server. the skyconnect is detected from my server and i can also link it in my HA Container.

server console
image

container console:
image

but my HA dont detect the stick at all. i tried another installtion native on a x64 system, after plugging the stick he was instantly detected.

any idea here? thanks for help!

EDIT:

okay got it, if i mount /dev/ttyUSB0 it works