Skyconnect stick not working


I want to use the Skyconnect zigbee stick but can’t get it to work. I think it is broken. It shows up in the new devices tab but that it says, cannot investigate usb device (is translated from Dutch so it might be different in English). I tried to find something in the logs but can’t find the logs with this message. Anyone with a similar issue and fix?

Post your logs please. Can’t tell anything without it.

I want to but don’t know where to get them

Decided to try it one more time and it works. Don’t know why. Haven’t changed anything but it works. This can be closed