SkyConnect troubleshooting

What is the best support path for the SkyConnect?

I have one that has been working for 3 or so weeks but now it doesn’t stay connected consistently. Here is what I get when I pull up the hub:

I am pretty novice on most of this stuff and I don’t really even know where to start to troubleshoot. I have verified that when I disconnect it I get a message on the console that it’s no longer there.