The first one is the ZBT-1 that I want to use. The other is a device that I don’t actually have. I’ve checked my Unifi network and I have no Eero devices on it. I also checked Google Home, Apple Homekit, and Amazon and there are no Eero devices in any of those. If I delete it and refresh it comes back.
On my phone when I try and use the companion app to sync the creds I get an error saying
Sync Thread Credentials
Home Assistant and this device prefer different networks (device prefers: eero-thread-ce19)
I can’t seem to find a way to change that on my phone. Anyone have any ideas?
In case anyone else runs into this it was caused by the Google Play Services app. I had to force quit it and then clear the cache and data and then restart it. That corrected the Eero thing. But then the Matter server was showing as unavailable when I tried to add a device so I had to uninstall the Google Home app and reinstall it which fixed that issue. Everything is now working perfectly.
NOTE: If you clear the it will disconnect your watch if you have one and also remove all your credit cards from your google wallet. You just need the security code for each one to add them back in.
I have exactly the same problem and can’t get my phone to choose the right one. I’ve deleted google home, smartthings, HA on my phone, I’ve deleted the wrong network on HA on my PC, I’ve reinstalled HA on my phone and it doesn’t help much, so now I’m a very very desperate old man sitting there saying some nasty words, help is needed in advance, thanks
Is there a generally valid solution for this?
The whole issue with Thread networks is really unnecessarily complicated.
Everything has worked well so far, but for some time now I have been unable to add devices via Matter because the HA Companion App indicates that Home Assistant and my Android device prefer different networks. In this case, my AqaraHome from the Aqara G5 Hub is getting in the way. For whatever reason, because I have never selected this Thread network and OTBR is also selected as preferred in Home Assistant and also set for the Android logins.
I have same issue. I installed Aqara M100 Hub as Thread board router but it had issues with Nuki device. Now I ordered ZB-GW04 and installed openthread firmware. Everything went good but my device preffered network is still Aqara and I cannot change it. In HA the preffered network is the new openthread router network but the android phone preffered Aqara. I deleted HA from phone also Google home but still have the problem.
I am convinced it’s related to the HA companion app and it’s inability to prompt the user as to which thread network to use when connecting a new device.
Is this even possible? Do we need to open a problem report?
I have the exact same problem. I have tado BGRs and I just added the new HA zgbt2. Did all the settings but when I sync I get the error. Did remove cache, reinstalled home app etc, nothing changes
Totally agree, and it still doesn’t quite work for me.
What works fine (and is actually somewhat easier) is to commission device directly through the matter server webui.
I have same issue. Samsung Galaxy phone and Smart Things Hub alongside with Home Assistant with USB Dongle for Thread.
Seems that no matter what I try , Smart Things hub is preferred Thread Border Router.
Whole Matter system is still far from user friendly promise. I am engineer and I cannot get it to work.
I know I will make it will work - eventually , but this is just crap that will not have chance of becoming main stream until it works flawlessly without so much hassle.
