I have connected my Tuya account with the Tuya integration of Home Asistant following the directions. Everything is fine. I see the 2 Tuya devices in my house: a light bulb and an ultrasonic water tank level sensor.
But the problem is that it doesn’t “see” any entity of the water tank level sensor device and moreover, in the device view of the Tuya integration the sensor appears with its name and the label “(unsupported)”
I have downloaded the device diagnostic file from the device information page, and surprisingly, in the downloaded json if appears information of the entities and even values of the last readings that correspond to real and reliable data, identical to the values that I observe in the Tuya Smart app. Look at “status” section at the end of the json.
I attach a piece of the diagnostic json below:
{
"home_assistant": {
"installation_type": "home_assistant_OS",
"version": "2024.2.1",
"dev": false,
"hassio": true,
"virtualenv": false,
"python_version": "3.12.1",
"docker": true,
"arch": "x86_64",
"timezone": "Europe/Madrid",
"os_name": "Linux",
"os_version": "6.1.74-haos",
"supervisor": "2024.01.1",
"host_os": "home_assistant_os 11.5",
"docker_version": "24.0.7",
"chassis": "embedded",
"run_as_root": true.
},
"integration_manifest": {
"domain": "tuya",
"name": "Tuya",
"codeowners": [
"@Tuya",
"@zlinoliver",
"@frenck"
],
"config_flow": true,
"dependencies": [
"ffmpeg"
],
"dhcp": [
{
"macaddress": "105A17*"
},
{
"macaddress": "10D561*"
},
{
"macaddress": "1869D8*"
},
{
"macaddress": "381F8D*"
},
{
"macaddress": "508A06*"
},
{
"macaddress": "68572D*"
},
{
"macaddress": "708976*"
},
{
"macaddress": "7CF666*"
},
{
"macaddress": "84E342*"
},
{
"macaddress": "D4A651*"
},
{
"macaddress": "D81F12*"
}
],
"documentation": "https://www.home-assistant.io/integrations/tuya",
"integration_type": "hub",
"iot_class": "cloud_push",
"loggers": [
"tuya_iot"
],
"requirements": [
"tuya-device-sharing-sdk==0.1.9"
],
"is_built_in": true
},
"data": {
"endpoint": "https://apigw.tuyaeu.com",
"terminal_id": "17078*******7fVh5WF",
"mqtt_connected": true,
"disabled_by": null,
"disabled_polling": false,
"id": "bf27a4********368f4w",
"name": "Nivel del tanque A",
"category": "ywcgq",
"product_id": "wtzwyhkev3b4ubns",
"product_name": "Tank A Level",
"online": true,
"sub": false,
"time_zone": "+01:00",
"active_time": "2024-01-05T10:22:24+00:00",
"create_time": "2024-01-05T10:22:24+00:00",
"update_time": "2024-01-05T10:22:24+00:00",
"function": {
"max_set": {
"type": "Integer",
"value": {
"unit": "%",
"min": 0,
"max": 100,
"scale": 0,
"step": 1
}
},
"mini_set": {
"type": "Integer",
"value": {
"unit": "%",
"min": 0,
"max": 100,
"scale": 0,
"step": 1
}
},
"installation_height": {
"type": "Integer",
"value": {
"unit": "m",
"min": 200,
"max": 2500,
"scale": 3,
"step": 1
}
},
"liquid_depth_max": {
"type": "Integer",
"value": {
"unit": "m",
"min": 100,
"max": 2400,
"scale": 3,
"step": 1
}
}
},
"status_range": {
"liquid_state": {
"type": "Enum",
"value": {
"range": [
"normal",
"lower_alarm",
"upper_alarm"
]
}
},
"liquid_depth": {
"type": "Integer",
"value": {
"unit": "m",
"min": 0,
"max": 10000,
"scale": 2,
"step": 1
}
},
"max_set": {
"type": "Integer",
"value": {
"unit": "%",
"min": 0,
"max": 100,
"scale": 0,
"step": 1
}
},
"mini_set": {
"type": "Integer",
"value": {
"unit": "%",
"min": 0,
"max": 100,
"scale": 0,
"step": 1
}
},
"installation_height": {
"type": "Integer",
"value": {
"unit": "m",
"min": 200,
"max": 2500,
"scale": 3,
"step": 1
}
},
"liquid_depth_max": {
"type": "Integer",
"value": {
"unit": "m",
"min": 100,
"max": 2400,
"scale": 3,
"step": 1
}
},
"liquid_level_percent": {
"type": "Integer",
"value": {
"unit": "%",
"min": 0,
"max": 100,
"scale": 0,
"step": 1
}
}
},
"status": {
"liquid_state": "normal",
"liquid_depth": 77,
"max_set": 100,
"mini_set": 10,
"installation_height": 980,
"liquid_depth_max": 140,
"liquid_level_percent": 97
},
"home_assistant": {
"name": "Nivel del tanque A",
"name_by_user": null,
"disabled": false,
"disabled_by": null,
"entities": []
},
"set_up": false,
"support_local": true
}
}
No entities on device. No logs. No nothing. Only the tag (unsupported) next to the name of the device.
As you can see on this screenshot of my phone, the values of “status” section on the diagnostic json are the same as in my iOS Tuya Smart app.
