Somfy APIs completely unreliable

Third party integrations
1

Hi there,

For a few days now, I’m wrestling with Somfy APIs for my blinds. I’m getting a shit ton of 500 errors in HA Core logs. Their application works fine (Somfy Windows) but the integration via HA Cloud not so much.

2021-06-04 09:04:17 ERROR (MainThread) [homeassistant.components.somfy] Error requesting somfy device update data: 500 Server Error: Internal Server Error for url: https://api.somfy.com/api/v1/site
2021-06-04 09:06:17 ERROR (MainThread) [homeassistant.components.somfy] Error requesting somfy device update data: 500 Server Error: Internal Server Error for url: https://api.somfy.com/api/v1/site
2021-06-04 09:08:17 ERROR (MainThread) [homeassistant.components.somfy] Error requesting somfy device update data: 500 Server Error: Internal Server Error for url: https://api.somfy.com/api/v1/site
2021-06-04 09:10:17 ERROR (MainThread) [homeassistant.components.somfy] Error requesting somfy device update data: 500 Server Error: Internal Server Error for url: https://api.somfy.com/api/v1/site
2021-06-04 09:12:17 ERROR (MainThread) [homeassistant.components.somfy] Error requesting somfy device update data: 500 Server Error: Internal Server Error for url: https://api.somfy.com/api/v1/site
2021-06-04 09:14:17 ERROR (MainThread) [homeassistant.components.somfy] Error requesting somfy device update data: 500 Server Error: Internal Server Error for url: https://api.somfy.com/api/v1/site

Who else is having this issue? Is there a way of “sharing” that news with Somfy engineering teams?

Cheers,

G.

2

I have the same problem, various restarts and disabled polling, but nothing really works.

3

As long it’s caused by 500 errors, I’m not sure what we can do on the client side :frowning:

I’m tempted to revert back to the local integration and skipping Nabu Casa Cloud integration but I’m not even sure it will work better…

4

Hey, i have constant “unavailable” cover every now and then.
Same Error requesting somfy device update data: 500 Server Error: Internal Server Error for url: https://api.somfy.com/api/v1/site

Their API service has no SLA it sucks; Got 140 occurrences in 5 hours…

5

Apparently, some discussion are ongoing: Somfy disconnects every 2 minutes · Issue #50815 · home-assistant/core · GitHub

Which does not look too good :frowning:

1 Like
6

thanks for the heads up