Just a quick update on our situation. We were told by Bali support that our blind motors are too old and they wouldn’t be providing is with a newer firmware update as per their policy. I guess that’ll inform our purchasing decision going forward.
Thank you to everyone that’s helped answer my questions.
Sorry to hear that Igor
This is when you start roasting Bali. And letters to execs.
IMHO there’s zero reason to withhold firmware if an end user accepts responsibility.
Yea, the response was very ridiculous.
I’d remind them when you write that letter that…
All Springs Window Fashion clients, including Bali deserve the peace of mind that thier investment in a better quality window treatment designed to last the entire lifetime of the home is supported by at the very least historical firmware updates and the ability to fix the device as technology quickly advances.
Even GE Jasco recognized this need and released all of thier firmware publicly.
Without this assurance its VERY difficult to justify the additional expense of custom blinds with Somfy/Springs/Bali ZWave motors. Because the expensive windows treatment becomes… Obsolete?
Isn’t Springs and in kind, Bali supposed orders of magnitude in quality than - with respect to Jasco for finally doing the right thing - GE Jasco who already provides this service to thier clients?
At the VERY least, Springs should be able to offer the last supported version of firmware for a specific model in a user-risk-accepted fashion.
;). wrote a lot of these over the years - find the right bellybutton and get some version of that in front of them m.