Just a quick update on our situation. We were told by Bali support that our blind motors are too old and they wouldn’t be providing is with a newer firmware update as per their policy. I guess that’ll inform our purchasing decision going forward.
Thank you to everyone that’s helped answer my questions.
Sorry to hear that Igor
This is when you start roasting Bali. And letters to execs.
IMHO there’s zero reason to withhold firmware if an end user accepts responsibility.
Yea, the response was very ridiculous.
I’d remind them when you write that letter that…
All Springs Window Fashion clients, including Bali deserve the peace of mind that thier investment in a better quality window treatment designed to last the entire lifetime of the home is supported by at the very least historical firmware updates and the ability to fix the device as technology quickly advances.
Even GE Jasco recognized this need and released all of thier firmware publicly.
Without this assurance its VERY difficult to justify the additional expense of custom blinds with Somfy/Springs/Bali ZWave motors. Because the expensive windows treatment becomes… Obsolete?
Isn’t Springs and in kind, Bali supposed orders of magnitude in quality than - with respect to Jasco for finally doing the right thing - GE Jasco who already provides this service to thier clients?
At the VERY least, Springs should be able to offer the last supported version of firmware for a specific model in a user-risk-accepted fashion.
;). wrote a lot of these over the years - find the right bellybutton and get some version of that in front of them m.
Hi Ron. Is there any chance you could reach out to me via PM regarding this issue? I stumbled upon your post after hours of researching and reading on various forums as I have the same problem you had. I am new to this forum as a result of your post so I am unable to contact you myself. Any help would be greatly appreciared!
Sincerely,
Andrew
Bali ended up swapping mine out, they were newer and was having issues updating them from the app, as they are the ones with bluetooth/zwave. Battery life is still crap, 2+ weeks, but that has been escalated to their hardware engineer whom ive had a conversation with indirectly through support. The stall issue is still intermittent and I have to unplug one or two a week to work again. It’s a shame they don’t offer a solar option for these, i’ve been working on a solution(thanks aliexpress) and hope to have something that will trickle charge them. Graber had a good solar panel at one point in time, but the connections are different on the ends. Regretting not running power to the blinds when the walls were open.
Hello, I stumbled on this thread and if the old firmware on these shades is still a problem for you I think I might be able to help. Let me know.
I’m interested. Is there a place we should contact you?
I’m also interested if anyone has the newer firmware files out there and has tried to update 11.3 to one of the newer firmwares (14.4 or 14.7 or beyond).