You can have 120V between S1 and neutral and still have only 3.3V between S1 and S2. Devices like this tend to use cheap power supplies (e.g. capacitive droppers) that can connect the low voltage side ground to live through a diode. Not sure what Sonoff are using though.
Hello, this just happened to me. Diode D4 exploded. Everything else is working fine, internal button, relays and wifi works fine, I just lost the S1-S2.
Is there a way to fix it?