Still issues after updating HA and Protect

Kevin-K · April 5, 2024, 7:30am

Hi all,

I have read a lot about the release of Unifi Protect 3 and how it stopped working in Home Assistant. Sadly I had already updated my Protect to version 3 when it was the official release. At that time I didn’t updated my HA to 2024.3.2. After I discovered that the Unifi Protect integration stopped working I immediately updated my HA to 2024.3.2. But that didn’t solve the issue.

Then I removed the the Unifi Protect integration and re-installed it. But that didn’t solve it.
Yesterday I installed HA 2024.4.0 and after that I re-installed the Protect integration again. The integration is up and running but not with the correct entities I used before. Now I’m unable to get the image preview of the camera.
I was using the entity camera.oprit_high
I now have an entity like camera.oprit_high_resolution_channel
but that doens’t give me the preview. It only shows a live view when I click on it. On my dashboard I get a grey image with some kind of logo.

How can I solve it to get it working like it was before all the updates.

Home Assistant

Core 2024.4.0
Supervisor 2024.03.1
Operating System 12.1
Frontend 20240403.1

Unifi Protect on UNVR
Unifi OS 3.2.12
Unifi Protect 3.0.26 (updated today to this new release of version 3 in the hope it solved it)

Thank you in advance, also from my wife

Kevin-K · April 5, 2024, 5:51pm

Thank you for your reply.

I already enabled the “preload”, but makes no difference.

I removed the integration because I was finding a way to get it working again. For me it’s not an issue that the naming of the entities is changed. But main issue is that when I add a camera to a dashboard by using the Picture entity Card I don’t get the preview image.

When I select Live in the camera view section I get a live image of the selected camera. But when I choose Auto I get the gray image. Previously when I choose “Auto” I got a preview of the camera view that updated every ±10 seconds. That was good enough for me. When I choose “Live” for the multiple camera’s I have added to the dashboard the loading takes too long.

Also when I go the Protect integration and select one of the camera’s, I previously saw a little camera view image near sensor (of the recording camera entity) but that is also blank.

Is there a way to get the “Auto” camera view working again?

jbintegration07 · April 10, 2024, 4:38pm

THANK YOU!!! (for the trick to change Auto → Live so my camera view card would work again!)