Sync Thread credentials failed

Mobile Apps
1

Hi, I buy the home assistantconnect zbt-1.

step1: burn the thread firmware,

step2: follow instructions to install the thread.

step3: follow instruction 2&3.

Before you can add Matter-based Thread devices, your phone needs to know the credentials of your newly created Thread network.

  • To share the credentials with your Android phone, open the Home Assistant Companion app.
    • In the Companion app, go to Settings > Companion app > Troubleshooting, then select Sync Thread credentials.
    • Follow the instructions on screen.

but i have the error message.

sync
sync1440×3200 214 KB

ha os thread preferred network is ha-thread-fd34

anyone faces the issue or any idea, please let me know. thanks.

2

Unfortunately this is a known problem. HA Companion App uses the Android framework for commissioning a device and the Android framework stores and uses the very first Thread network dataset it finds out about, and will only use that dataset. In your case, it looks like it has stored an eero-thread dataset.

The only way to remove it is to clear out the Google Play (See here) . Just be aware that if you have anything else stored in the Google play, then it too will be cleared out.

If you are still using your eero-thread network, note that it isn’t necessary to have a ZBT-1. If you want to use both, it may be possible to sync the eero-thread credentials in Android to HA, but I’m not entirely sure how. I would have thought the “Syncing” you did earlier would have sent the eero-thread dataset to HA.

3

Sometimes the Google Play services refuse to remove the old credentials.
Try this guide to copy the credentials.