Three out of four phones does not report to HA anymore

Hellis81 · April 25, 2024, 9:50am

I just noticed that three of our phones was still at home and I had a look in the developer tools it seems everything stopped updating at around 6:15 this morning, except one phone that works.
I have tried to restart the phones, restart HA, and reload the integrations.
None of it makes it work.

I can see in the phone app sensors that it knows it’s position and what the sensor values is but it’s not sent to HA.
I can use the app to control things at home so there is a connection.

Anyone experienced this or know what I can do to fix it?

2024.4.3-full on at least three of the phones.
Also on the phone that works

EDIT:
It seems the phones stopped reporting when we left home.
My son that stayed home longer than me reported until 7:30-ish and that is about when he left for school.
So even though we all use Nabu casa URLs, we don’t transmit data to HA when outside our home network.
It seems…

dshokouhi · April 25, 2024, 2:08pm

what do the logs say?

Hellis81 · April 25, 2024, 2:20pm

I’ll look at them tomorrow, I downloaded it just now and will look at it tomorrow.
Busy now.

But as soon as I got home all phones started reporting data again

Hellis81 · April 26, 2024, 5:06am

Here is one where I had wifi enabled and then turned it off.

--------- beginning of main
04-25 17:52:31.711  4762 13853 D LightSensor: Light sensor listener registered
04-25 17:52:31.711  4762 13820 D LightSensor: Light sensor listener registered
04-25 17:52:31.711  4762 13855 D LightSensor: Light sensor listener registered
04-25 17:52:31.714  4762 13815 D LightSensor: Re-registering listener as it appears to be stuck
04-25 17:52:31.721  4762 13854 D LightSensor: Re-registering listener as it appears to be stuck
04-25 17:52:31.725  4762 13814 D LightSensor: Re-registering listener as it appears to be stuck
04-25 17:52:31.726  4762 13815 D LightSensor: Light sensor listener registered
04-25 17:52:31.729  4762 13814 D LightSensor: Light sensor listener registered
04-25 17:52:31.731  4762 13854 D LightSensor: Light sensor listener registered
04-25 17:52:31.731  4762 13811 D LightSensor: Re-registering listener as it appears to be stuck
04-25 17:52:31.733  4762 13811 D LightSensor: Light sensor listener registered
04-25 17:52:31.738  4762  4762 D ForegrndServiceLauncher: Check if service HighAccuracyLocationService is running. Service running = false
04-25 17:52:31.747  4762  4762 D LightSensor: Light sensor listener unregistered
04-25 17:52:31.755  4762  4762 D ForegrndServiceLauncher: Check if service HighAccuracyLocationService is running. Service running = false
04-25 17:52:31.762  4762  4762 I chatty  : uid=10292(io.homeassistant.companion.android) identical 1 line
04-25 17:52:31.770  4762  4762 D ForegrndServiceLauncher: Check if service HighAccuracyLocationService is running. Service running = false
04-25 17:52:31.777  4762  4762 D ForegrndServiceLauncher: Check if service HighAccuracyLocationService is running. Service running = false
04-25 17:52:31.801  4762  4762 D ForegrndServiceLauncher: Check if service HighAccuracyLocationService is running. Service running = false
04-25 17:52:31.809  4762  4762 D ForegrndServiceLauncher: Check if service HighAccuracyLocationService is running. Service running = false
04-25 17:52:31.975  4762 13853 D ProximitySensor: Proximity sensor listener registered
04-25 17:52:31.976  4762 13855 D ProximitySensor: Re-registering listener as it appears to be stuck
04-25 17:52:31.978  4762  4762 D ProximitySensor: Proximity sensor listener unregistered
04-25 17:52:31.980  4762 13855 D ProximitySensor: Proximity sensor listener registered
04-25 17:52:31.980  4762 13820 D ProximitySensor: Proximity sensor listener registered
04-25 17:52:31.982  4762  4762 D ProximitySensor: Proximity sensor listener unregistered
04-25 17:52:31.988  4762 13815 D ProximitySensor: Proximity sensor listener registered
04-25 17:52:31.990  4762  4762 D ProximitySensor: Proximity sensor listener unregistered
04-25 17:52:31.996  4762 13814 D ProximitySensor: Proximity sensor listener registered
04-25 17:52:31.996  4762 13811 D ProximitySensor: Re-registering listener as it appears to be stuck
04-25 17:52:31.998  4762 13811 D ProximitySensor: Proximity sensor listener registered
04-25 17:52:31.999  4762  4762 D ProximitySensor: Proximity sensor listener unregistered
04-25 17:52:32.004  4762 13854 D ProximitySensor: Proximity sensor listener registered
04-25 17:52:32.006  4762  4762 D ProximitySensor: Proximity sensor listener unregistered
04-25 17:52:32.027  4762 13853 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
04-25 17:52:32.030  4762 13853 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
04-25 17:52:32.031  4762 13855 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
04-25 17:52:32.034  4762 13820 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
04-25 17:52:32.035  4762 13855 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
04-25 17:52:32.039  4762 13820 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
04-25 17:52:32.041  4762 13815 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
04-25 17:52:32.042  4762 13815 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
04-25 17:52:32.048  4762 13814 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
04-25 17:52:32.049  4762 13814 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
04-25 17:52:32.051  4762 13854 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
04-25 17:52:32.051  4762 13811 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
04-25 17:52:32.052  4762 13854 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
04-25 17:52:32.053  4762 13811 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
04-25 17:52:32.999  4762 13854 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
04-25 17:52:33.006  4762 13853 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
04-25 17:52:33.013  4762 13814 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
04-25 17:52:33.019  4762 13855 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
04-25 17:52:33.039  4762 13815 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
04-25 17:52:33.053  4762 15365 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
04-25 17:52:33.058  4762 13811 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
04-25 17:52:33.059  4762 13811 I SensorReceiver: Sensor updates and sync completed
04-25 17:52:33.063  4762 15365 I SensorReceiver: Sensor updates and sync completed
04-25 17:52:33.089  4762 13815 I SensorReceiver: Sensor updates and sync completed
04-25 17:52:33.095  4762 15365 I SensorReceiver: Sensor updates and sync completed
04-25 17:52:33.102  4762 13815 I SensorReceiver: Sensor updates and sync completed
04-25 17:52:33.112  4762 15365 I SensorReceiver: Sensor updates and sync completed
04-25 17:52:33.123  4762 13811 I SensorReceiver: Sensor updates and sync completed
04-25 17:52:50.842  4762  4762 D LocBroadcastReceiver: Received location update.
04-25 17:52:50.851  4762  4762 D ForegrndServiceLauncher: Check if service HighAccuracyLocationService is running. Service running = false
04-25 17:52:50.854  4762 13855 D LocBroadcastReceiver: Last Location: 
04-25 17:52:50.854  4762 13855 D LocBroadcastReceiver: Coords:(Redacted)
04-25 17:52:50.854  4762 13855 D LocBroadcastReceiver: Accuracy: 11.931
04-25 17:52:50.854  4762 13855 D LocBroadcastReceiver: Bearing: 0.0
04-25 17:52:50.856  4762 13855 D LocBroadcastReceiver: Begin evaluating if location update should be skipped
04-25 17:52:50.856  4762 13855 D LocBroadcastReceiver: Received location that is 1885 milliseconds old, 1714060368971 compared to 1714060370856 with source fused
04-25 17:52:50.867  4762 13855 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
04-25 17:52:50.929  4762 13855 D LocBroadcastReceiver: Location update sent successfully for 2 as exact
04-25 17:53:00.020  4762  4762 D SensorReceiver: Received intent: android.intent.action.TIME_TICK
04-25 17:53:00.022  4762  4762 D SensorReceiver: Received intent: android.intent.action.TIME_TICK
04-25 17:53:00.026  4762 13855 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
04-25 17:53:00.027  4762 15365 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
04-25 17:53:00.211  4762  4762 D ForegrndServiceLauncher: Check if service HighAccuracyLocationService is running. Service running = false
04-25 17:53:00.236  4762 13855 D LightSensor: Light sensor listener registered
04-25 17:53:00.240  4762  4762 D LightSensor: Light sensor listener unregistered
04-25 17:53:00.310  4762  4762 D ForegrndServiceLauncher: Check if service HighAccuracyLocationService is running. Service running = false
04-25 17:53:00.337  4762 15365 D LightSensor: Light sensor listener registered
04-25 17:53:00.342  4762  4762 D LightSensor: Light sensor listener unregistered
04-25 17:53:00.431  4762 13855 D ProximitySensor: Proximity sensor listener registered
04-25 17:53:00.436  4762  4762 D ProximitySensor: Proximity sensor listener unregistered
04-25 17:53:00.464  4762 13855 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
04-25 17:53:00.466  4762 13855 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
04-25 17:53:00.478  4762 15365 D ProximitySensor: Proximity sensor listener registered
04-25 17:53:00.482  4762  4762 D ProximitySensor: Proximity sensor listener unregistered
04-25 17:53:00.490  4762 15365 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
04-25 17:53:00.491  4762 15365 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
04-25 17:53:00.830  4762 13855 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
04-25 17:53:00.870  4762 15365 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
04-25 17:53:01.003  4762 15365 I SensorReceiver: Sensor updates and sync completed
04-25 17:53:01.049  4762 15365 I SensorReceiver: Sensor updates and sync completed
04-25 17:53:21.474  4762 15365 D LogcatReader: Read logcat for pid 4762
04-25 17:53:21.533  4762 15365 D LogcatReader: Done reading logcat for pid 4762
04-25 17:53:25.113  4762  4762 D SensorReceiver: Received intent: android.net.wifi.WIFI_STATE_CHANGED
04-25 17:53:25.118  4762 15365 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
04-25 17:53:25.173  4762  4762 D SensorReceiver: Received intent: android.net.wifi.WIFI_STATE_CHANGED
04-25 17:53:25.175  4762 13855 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
04-25 17:53:25.245  4762 13815 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
04-25 17:53:25.248  4762  5124 I WM-WorkerWrapper: Worker result SUCCESS for Work [ id=bbfd15a6-0a40-4f99-801a-5719a1360ed6, tags={ io.homeassistant.companion.android.websocket.WebsocketManager } ]
04-25 17:53:25.268  4762  4762 D ForegrndServiceLauncher: Check if service HighAccuracyLocationService is running. Service running = false
04-25 17:53:25.287  4762 15365 D LightSensor: Light sensor listener registered
04-25 17:53:25.291  4762  4762 D LightSensor: Light sensor listener unregistered
04-25 17:53:25.414  4762 15365 D ProximitySensor: Proximity sensor listener registered
04-25 17:53:25.415  4762  4762 D ForegrndServiceLauncher: Check if service HighAccuracyLocationService is running. Service running = false
04-25 17:53:25.423  4762  4762 D ProximitySensor: Proximity sensor listener unregistered
04-25 17:53:25.439  4762 13855 D LightSensor: Light sensor listener registered
04-25 17:53:25.450  4762  4762 D LightSensor: Light sensor listener unregistered
04-25 17:53:25.465  4762 15365 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
04-25 17:53:25.466  4762 15365 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
04-25 17:53:25.527  4762 13855 D ProximitySensor: Proximity sensor listener registered
04-25 17:53:25.532  4762  4762 D ProximitySensor: Proximity sensor listener unregistered
04-25 17:53:25.556  4762 13855 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
04-25 17:53:25.558  4762 13855 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
04-25 17:53:25.793  4762 15365 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
04-25 17:53:25.837  4762 13853 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
04-25 17:53:25.879  4762 13853 I SensorReceiver: Sensor updates and sync completed
04-25 17:53:25.912  4762 15365 I SensorReceiver: Sensor updates and sync completed
04-25 17:53:26.476  4762  4762 D IntegrationRepository: isAppLocked(): false. (LockEnabled: false, appActive: true, expireMillis: 1714060331363, currentMillis: 1714060406476)
04-25 17:53:26.476  4762  4762 D IntegrationRepository: setAppActive(): true
04-25 17:53:26.978  4762  4762 D SensorReceiver: Received intent: android.net.wifi.WIFI_STATE_CHANGED
04-25 17:53:26.982  4762 13853 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
04-25 17:53:27.027  4762 15365 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
04-25 17:53:27.030  4762  5124 I WM-WorkerWrapper: Worker result SUCCESS for Work [ id=16aa81d5-c0c6-43a1-8f1e-25bb1d1d8204, tags={ io.homeassistant.companion.android.websocket.WebsocketManager } ]
04-25 17:53:27.092  4762 13853 D LightSensor: Light sensor listener registered
04-25 17:53:27.148  4762 16114 D WebviewActivity: External bus {"type":"connection-status","payload":{"event":"disconnected"},"id":20}
04-25 17:53:27.159  4762  4762 D LightSensor: Light sensor listener unregistered
04-25 17:53:27.159  4762  4762 D SensorReceiver: Received intent: android.net.wifi.STATE_CHANGE
04-25 17:53:27.161  4762 15365 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
04-25 17:53:27.186  4762  4762 D ForegrndServiceLauncher: Check if service HighAccuracyLocationService is running. Service running = false
04-25 17:53:27.262  4762 13853 D ProximitySensor: Proximity sensor listener registered
04-25 17:53:27.264  4762  4762 D ProximitySensor: Proximity sensor listener unregistered
04-25 17:53:27.297  4762 13853 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: false
04-25 17:53:27.299  4762 13853 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: false
04-25 17:53:27.350  4762 13853 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: false
04-25 17:53:27.351  4762  5161 I WM-WorkerWrapper: Worker result SUCCESS for Work [ id=28bcd242-4719-4bf3-afd3-195606323d2e, tags={ io.homeassistant.companion.android.websocket.WebsocketManager } ]
04-25 17:53:27.371  4762 13811 E SensorReceiver: Error while getting core config to sync sensor status
04-25 17:53:27.449  4762  4762 D ForegrndServiceLauncher: Check if service HighAccuracyLocationService is running. Service running = false
04-25 17:53:27.471  4762 15365 D LightSensor: Light sensor listener registered
04-25 17:53:27.472  4762  4762 D LightSensor: Light sensor listener unregistered
04-25 17:53:27.591  4762 15365 D ProximitySensor: Proximity sensor listener registered
04-25 17:53:27.593  4762  4762 D ProximitySensor: Proximity sensor listener unregistered
04-25 17:53:27.612  4762 15365 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: false
04-25 17:53:27.612  4762 15365 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: false
04-25 17:53:27.618  4762 15365 E SensorReceiver: Error while getting core config to sync sensor status
04-25 17:53:27.706  4762 13811 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: false
04-25 17:53:27.714  4762 13811 W SensorReceiver: Exception while updating sensors: IntegrationException: java.net.UnknownHostException
04-25 17:53:27.715  4762 13811 I SensorReceiver: Sensor updates and sync completed
04-25 17:53:27.768  4762 15365 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: false
04-25 17:53:27.772  4762 15365 W SensorReceiver: Exception while updating sensors: IntegrationException: java.net.UnknownHostException
04-25 17:53:27.772  4762 15365 I SensorReceiver: Sensor updates and sync completed
04-25 17:53:28.003  4762 15365 D LogcatReader: Read logcat for pid 4762
04-25 17:53:28.069  4762 15365 D LogcatReader: Done reading logcat for pid 4762
04-25 17:53:29.115  4762 15365 D LogcatReader: Read logcat for pid 4762
04-25 17:53:29.152  4762 15365 D LogcatReader: Done reading logcat for pid 4762
04-25 17:53:31.061  4762 15365 D LogcatReader: Read logcat for pid 4762
04-25 17:53:31.097  4762 15365 D LogcatReader: Done reading logcat for pid 4762
04-25 17:53:31.964  4762 13853 D LogcatReader: Read logcat for pid 4762
04-25 17:53:32.003  4762 13853 D LogcatReader: Done reading logcat for pid 4762
04-25 17:53:32.646  4762 13811 D LogcatReader: Read logcat for pid 4762
04-25 17:53:32.681  4762 13811 D LogcatReader: Done reading logcat for pid 4762
04-25 17:53:33.345  4762 13811 D LogcatReader: Read logcat for pid 4762
04-25 17:53:33.387  4762 13811 D LogcatReader: Done reading logcat for pid 4762
04-25 17:53:33.996  4762 13811 D LogcatReader: Read logcat for pid 4762
04-25 17:53:34.039  4762 13811 D LogcatReader: Done reading logcat for pid 4762
04-25 17:53:34.646  4762 13853 D LogcatReader: Read logcat for pid 4762
04-25 17:53:34.689  4762 13853 D LogcatReader: Done reading logcat for pid 4762
04-25 17:53:35.712  4762 13853 D LogcatReader: Read logcat for pid 4762
04-25 17:53:35.754  4762 13853 D LogcatReader: Done reading logcat for pid 4762
04-25 17:53:41.421  4762 13853 D LogcatReader: Read logcat for pid 4762

Hellis81 · April 26, 2024, 5:09am

This one was supposed to be from wifi off to on, but I guess it didn’t have time to connect.

logs - Pastebin.com Too large to post here

What I find interesting is that it tries to connect to my local url while wifi is off.
And now while I was typing this I got a notification to my phone. I can send notifications to my phone but the data is not sent back to HA from my sensors.

I tried to turn off use cloud and then add the nabu casa url manually but that didn’t help either.

EDIT:
It seems it did help.
Not immediately but after a few minutes it started working after I tried changing the URL.

Tried sending a notification to my workphone, worked.
Tried turning on a light at home, worked.
But sensors did not work.
Did the same thing with the work phone, replace the url and toggle back cloud on. And after a while that too got back to life.

Hellis81 · April 26, 2024, 5:21pm

Last phone was fixed the same way.
Disable cloud, enter nabu casa link then enable cloud again.

dshokouhi · April 26, 2024, 6:50pm

what version of HA core and the app are you on? I thought that issue got fixed by a recent HA core update

Hellis81 · April 27, 2024, 4:38am

Version 2024.4.0

Hellis81 · April 27, 2024, 3:29pm

It happened again while I was driving home and the phone was sleeping