Timeout in setup prevents the app from working

unlucio · April 24, 2020, 4:10pm

I’m getting an “error - The request timed out”
while trying to set up the companion app with my local installation.

homeassistant/raspberrypi3-homeassistant   0.108.8             ddbf100d446c        2 days ago          1.25GB
homeassistant/armv7-hassio-supervisor      219                 262d0e5dd234        2 days ago          284MB
homeassistant/armv7-hassio-supervisor      latest              262d0e5dd234        2 days ago          284MB

The app finds my installation and lets me login just fine:
IMG_26351125×2436 338 KB
It goes thru the last setup part until a popup error appears:
IMG_2636.PNG1125×2436 185 KB
At this point, the app seems dead. I waited for 5 mins and nothing changed (please check the time in the screenshot):
IMG_26371125×2436 265 KB
Closing and reopening the app starts from the beginning:
IMG_26381125×2436 264 KB
checking the integrations tho reveals something did happen:
Screenshot 2020-04-24 at 17.47.211312×158 14 KB

tailing the docker container’s logs gives:

2020-04-24 18:06:45 INFO (MainThread) [homeassistant.helpers.entity_registry] Registered new device_tracker.mobile_app entity: device_tracker.mulberry_3
2020-04-24 18:06:45 INFO (MainThread) [homeassistant.components.sensor] Setting up sensor.mobile_app
2020-04-24 18:06:45 INFO (MainThread) [homeassistant.components.binary_sensor] Setting up binary_sensor.mobile_app
2020-04-24 18:06:45 INFO (MainThread) [homeassistant.components.device_tracker] Setting up device_tracker.mobile_app
2020-04-24 18:06:55 ERROR (MainThread) [homeassistant.components.webhook] Error processing webhook af7db23da26dbb703dace7bb526515ee1312d7691ccc612a7da876f4860446e5
Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/components/webhook/__init__.py", line 77, in async_handle_webhook
    response = await webhook["handler"](hass, webhook_id, request)
  File "/usr/src/homeassistant/homeassistant/components/mobile_app/webhook.py", line 186, in handle_webhook
    return await WEBHOOK_COMMANDS[webhook_type](hass, config_entry, webhook_payload)
  File "/usr/src/homeassistant/homeassistant/components/mobile_app/webhook.py", line 131, in validate_and_run
    return await func(hass, config_entry, data)
  File "/usr/src/homeassistant/homeassistant/components/mobile_app/webhook.py", line 379, in webhook_register_sensor
    await hass.data[DOMAIN][DATA_STORE].async_save(savable_state(hass))
  File "/usr/src/homeassistant/homeassistant/helpers/storage.py", line 136, in async_save
    await self._async_handle_write_data()
  File "/usr/src/homeassistant/homeassistant/helpers/storage.py", line 197, in _async_handle_write_data
    self._write_data, self.path, data
concurrent.futures._base.CancelledError
2020-04-24 18:06:55 ERROR (MainThread) [homeassistant.components.webhook] Error processing webhook af7db23da26dbb703dace7bb526515ee1312d7691ccc612a7da876f4860446e5
Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/components/webhook/__init__.py", line 77, in async_handle_webhook
    response = await webhook["handler"](hass, webhook_id, request)
  File "/usr/src/homeassistant/homeassistant/components/mobile_app/webhook.py", line 186, in handle_webhook
    return await WEBHOOK_COMMANDS[webhook_type](hass, config_entry, webhook_payload)
  File "/usr/src/homeassistant/homeassistant/components/mobile_app/webhook.py", line 131, in validate_and_run
    return await func(hass, config_entry, data)
  File "/usr/src/homeassistant/homeassistant/components/mobile_app/webhook.py", line 379, in webhook_register_sensor
    await hass.data[DOMAIN][DATA_STORE].async_save(savable_state(hass))
  File "/usr/src/homeassistant/homeassistant/helpers/storage.py", line 136, in async_save
    await self._async_handle_write_data()
  File "/usr/src/homeassistant/homeassistant/helpers/storage.py", line 197, in _async_handle_write_data
    self._write_data, self.path, data
concurrent.futures._base.CancelledError
2020-04-24 18:06:55 ERROR (MainThread) [homeassistant.components.webhook] Error processing webhook af7db23da26dbb703dace7bb526515ee1312d7691ccc612a7da876f4860446e5
Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/components/webhook/__init__.py", line 77, in async_handle_webhook
    response = await webhook["handler"](hass, webhook_id, request)
  File "/usr/src/homeassistant/homeassistant/components/mobile_app/webhook.py", line 186, in handle_webhook
    return await WEBHOOK_COMMANDS[webhook_type](hass, config_entry, webhook_payload)
  File "/usr/src/homeassistant/homeassistant/components/mobile_app/webhook.py", line 131, in validate_and_run
    return await func(hass, config_entry, data)
  File "/usr/src/homeassistant/homeassistant/components/mobile_app/webhook.py", line 379, in webhook_register_sensor
    await hass.data[DOMAIN][DATA_STORE].async_save(savable_state(hass))
  File "/usr/src/homeassistant/homeassistant/helpers/storage.py", line 136, in async_save
    await self._async_handle_write_data()
  File "/usr/src/homeassistant/homeassistant/helpers/storage.py", line 197, in _async_handle_write_data
    self._write_data, self.path, data
concurrent.futures._base.CancelledError
2020-04-24 18:06:55 ERROR (MainThread) [homeassistant.components.webhook] Error processing webhook af7db23da26dbb703dace7bb526515ee1312d7691ccc612a7da876f4860446e5
Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/components/webhook/__init__.py", line 77, in async_handle_webhook
    response = await webhook["handler"](hass, webhook_id, request)
  File "/usr/src/homeassistant/homeassistant/components/mobile_app/webhook.py", line 186, in handle_webhook
    return await WEBHOOK_COMMANDS[webhook_type](hass, config_entry, webhook_payload)
  File "/usr/src/homeassistant/homeassistant/components/mobile_app/webhook.py", line 131, in validate_and_run
    return await func(hass, config_entry, data)
  File "/usr/src/homeassistant/homeassistant/components/mobile_app/webhook.py", line 379, in webhook_register_sensor
    await hass.data[DOMAIN][DATA_STORE].async_save(savable_state(hass))
  File "/usr/src/homeassistant/homeassistant/helpers/storage.py", line 136, in async_save
    await self._async_handle_write_data()
  File "/usr/src/homeassistant/homeassistant/helpers/storage.py", line 197, in _async_handle_write_data
    self._write_data, self.path, data
concurrent.futures._base.CancelledError

I cannot troubleshoot it much further because Error processing webhook af7db23da26dbb703dace7bb526515ee1312d7691ccc612a7da876f4860446e5 doesn’t mean much to me

Any suggestion?

unlucio · April 25, 2020, 9:31am

Did I perhaps ask in the wrong place?

unlucio · April 29, 2020, 9:09am

I double checked my network configuration
reset my known_devices.yaml file (as it seems the map can cause troubles)
disable all the addons
and nothing changed, stil unable to link the app to my server.

Any suggestions?

gravenstein31 · May 4, 2020, 1:43am

Were you able to solve this issue, i am having the exact same problem.

unlucio · May 4, 2020, 6:26am

In my case, it was the media where I was saving all the hassio stuff.
I had a USB stick lying around and just moved everything to that media so I didn’t need to have an HD connected to the PI. Turns out it was a bad idea: too slow of a device and it was causing too much I/O wait.

I moved everything to an HD and the app was able to link fine.
(well I guess “someone” is touching its disk a little too much )