Timeouts when trying to control danalockv3

Configuration Z-Wave
1

Hi,
my setup:
HassOS 3.8 (Hass.io supervisor 195) on a Raspberry Pi 4 Model B 64bit
Zwave hub using a AEON Labs ZW090 Z-Stick Gen5 EU
Danalockv3 with firmware 0.11.9 (the only device on my zwave network)

I can add my danalock to the zwave network but I get timeouts when trying to e.g. open the lock.

2020-01-28 15:39:49.411 Info, Node009, Value::Set - COMMAND_CLASS_DOOR_LOCK - Locked - 0 - 1 - False
2020-01-28 15:39:49.411 Info, Node009, Value_Lock::Set - Requesting lock to be Unlocked
2020-01-28 15:39:49.411 Detail, Node009, Setting Encryption Flag on Message For Command Class COMMAND_CLASS_DOOR_LOCK
2020-01-28 15:39:49.411 Detail, Node009, Queuing (Send) DoorLockCmd_Set (Node=9): 0x01, 0x0a, 0x00, 0x13, 0x09, 0x03, 0x62, 0x01, 0x00, 0x25, 0x2b, 0x81
2020-01-28 15:39:49.412 Detail, Node009, Setting Encryption Flag on Message For Command Class COMMAND_CLASS_DOOR_LOCK
2020-01-28 15:39:49.412 Detail, Node009, Queuing (Send) DoorLockCmd_Get (Node=9): 0x01, 0x09, 0x00, 0x13, 0x09, 0x02, 0x62, 0x02, 0x25, 0x2c, 0x87
2020-01-28 15:39:49.412 Detail,
2020-01-28 15:39:49.412 Info, Node009, Processing (Send) Nonce Request message (Callback ID=0x2b, Expected Reply=0x04)
2020-01-28 15:39:49.412 Info, Node009, Sending (Send) message (Callback ID=0x2b, Expected Reply=0x04) - Nonce_Get(DoorLockCmd_Set) - 0x01, 0x09, 0x00, 0x13, 0x09, 0x02, 0x98, 0x40, 0x05, 0x02:
2020-01-28 15:39:49.421 Detail, Node009, Received: 0x01, 0x04, 0x01, 0x13, 0x01, 0xe8
2020-01-28 15:39:49.421 Detail, Node009, ZW_SEND_DATA delivered to Z-Wave stack
2020-01-28 15:39:50.568 Detail, Node009, Received: 0x01, 0x07, 0x00, 0x13, 0x02, 0x00, 0x00, 0x74, 0x9d
2020-01-28 15:39:50.569 Detail, Node009, ZW_SEND_DATA Request with callback ID 0x02 received (expected 0x02)
2020-01-28 15:39:50.569 Info, Node009, Request RTT 1156 Average Request RTT 1232
2020-01-28 15:39:50.590 Detail, Node009, Received: 0x01, 0x10, 0x00, 0x04, 0x00, 0x09, 0x0a, 0x98, 0x80, 0xbd, 0x7c, 0xc2, 0xb6, 0x08, 0xaa, 0x14, 0x74, 0x87
2020-01-28 15:39:50.590 Info, Node009, Received SecurityCmd_NonceReport from node 9
2020-01-28 15:39:50.590 Info, Node009, Sending (Send) message (Callback ID=0x2d, Expected Reply=0x04) - DoorLockCmd_Set (Node=9): 0x01, 0x0a, 0x00, 0x13, 0x09, 0x03, 0x62, 0x01, 0x00, 0x25, 0x2d, 0x87
2020-01-28 15:39:50.601 Detail, Node009, Received: 0x01, 0x04, 0x01, 0x13, 0x01, 0xe8
2020-01-28 15:39:50.601 Detail, Node009, ZW_SEND_DATA delivered to Z-Wave stack
2020-01-28 15:39:50.625 Detail, Node009, Received: 0x01, 0x07, 0x00, 0x13, 0x2d, 0x00, 0x00, 0x03, 0xc5
2020-01-28 15:39:50.626 Detail, Node009, ZW_SEND_DATA Request with callback ID 0x2d received (expected 0x2d)
2020-01-28 15:39:50.626 Info, Node009, Request RTT 1213 Average Request RTT 1222
2020-01-28 15:39:50.626 Detail, Expected callbackId was received
2020-01-28 15:39:59.413 Error, Node009, ERROR: Dropping command, expected response not received after 1 attempt(s)
2020-01-28 15:39:59.413 Detail, Node009, Removing current message
2020-01-28 15:39:59.413 Detail, Node009, Notification: Notification - TimeOut

Any suggestions?

Thanks

2

Danalock support told me the Zwave hub from AEON Labs ZW090 Z-Stick Gen5 EU does not support door locks :frowning:

3

Those two worked with my HA installation with previous danalock firmware.
Although now I’m having trouble with them. Not sure if it is related to firmware update as lock batteries were drained before and right after replacing those I upgraded the firmware.

4

This is not correct. Your issue looks like a range issue, the RTT is quite high.
Also is your USB stick plugged in directly to the Pi4 or do you have a USB 2.0 hub connected?

5

I’m seeing the exact same errors when the hub is 2 meters from the lock.
I am using a usb hub between the stick and the Pi4. Without it I wasn’t even able to add the stick to HA.

6

Is it not un/locking when you issue the un/lock command or is it intermittently working/not working?

8

no, it’s not.
I made a video showing what I tried. It can be downloaded together with the log from https://send.firefox.com/download/e93e17cab50c28e4/#XqgHDZgA5gUgq_7gdqP25g