I’m going complete crazy here trying to upgrade my stick to version firmware version 1.02. I have tried it with a Windows PC (Windows 7), tried it with a virtual machine running Windows 10. I even tried it booting into Windows 10 on a MacBook (Intel). But I can’t seem to upgrade my stick.
I followed all instructions I could find on the Aeotec website. I installed all the available drivers they mention. But an upgrade keeps failing. I keep getting the error “Assert RESET_N signal (press reset button)”. After pushing the ok button, I get the error “De-assert RESET_N signal (press reset button)”.
The stick is running version 1.0 and I would like to upgrade it to make a NVM backup. I want to switch to a ZooZ ZST39 and want to prevent to have to re-pair every device.
I haven’t tried upgrading using ZWaveJS UI yet, as I noticed that it could brick my Gen 5 stick.
Has someone here have the same issue before and have any tips on how I can resolve this issue?
Extra info: I can backup the stick using the Aeotec backup tool. I can turn the led on and off. That all works. I also noticed that the message says the driver is not installed correctly. However, I did install the programming driver and “better driver” from the site from Aeotec.
For what its worth, I’ve had my Gen5 stick since at least 2016 and was able to upgrade it (using Windows 10) a couple of years ago.
BTW I don’t know what’s wrong, but
may be the problem??
I made some notes when I updated mine, and here are my notes for installing the software:
3. Click on Install
A popup "Would you like to install this device software?"
Name: Sigma Designs Ports (Com & LPT)
Publisher: Sigma Designs, Inc.
Click "Install"
Popup "The operation completed successfully".
Did you get a popup saying the operation completed successfully?
No, the operation will not even start. I get a timeout message after I get the errors above. Even with the new Sigma drivers. I think the problem may be, that the stick is too old. It’s hard to find out when it wast manufactured.
Guess, that if I want to switch to my Zooz ZST39, that I really have to repair everyhing.
I founded the solution.
When “Assert RESET_N signal (press reset button)” is displayed, you have to push the reset button on the Z-STICK Key and let pushed then release when asked…
I tried to update my key from 1.1 to 1.2. So I restored the NVM. Then replugged to ZW-JS-UI (see 1.2 goog). Backup NVM with ZWAVE-JS-UI and restore NVM to ZOOZ.
It’s fine.
All my modules are here except 2 FGS-224… Don’t understand why
I know it is a little late now but I had a the same issue as Lifelogger, last week, when I was trying to update to 1.02. I ended sending a note to support and they responded within a day. The recommended the following:
I cannot get my ZW090 firmware version to upgrade from 1.1 to 1.2 either.
I have tried the suggestions here but none worked.
In the Official doco it states…
“If for some reason your update tool is requesting that you press the RESET button, then the drivers were not installed properly. To fully install the correct drivers, follow “Method 2” to manually install the drivers over the Z-Stick Gen5.”
I do get this diagnostic. do what it says and then it tells me it cannot go into programming mode.
So I tried method 2 without success as well.
I cannot determine the year of manufacture as I cannot find any serial number on my stick either.
Has anyone got any suggestions other than repairing all my devices?
I submitted a support request to AEOTEC .
The first response was not helpful so I replied and was more succinct in my problem.
I had been doing every thing but
Doing a Factory Reset after using their Gen5 Backup tool to backup my network.
Running the firmware upgrader app as “ADMINISTRATOR”
After upgrading my gen 5 stick to 1.2, I restored my network to the the Gen 5 from the above backup.
I then plugged it back into my HA NUC, reloaded the integration and my network was still there.
I then plugged in the ZWA-2.
It was discovered and I then followed the on screen instructions.
This procedure is at your own risk. It is not officially supported and there’s always a chance of bricking the stick.