Tips wanted for upgrading an Aeotec Gen5 ZW090-C stick

Configuration Z-Wave
1

I’m going complete crazy here trying to upgrade my stick to version firmware version 1.02. I have tried it with a Windows PC (Windows 7), tried it with a virtual machine running Windows 10. I even tried it booting into Windows 10 on a MacBook (Intel). But I can’t seem to upgrade my stick.

I followed all instructions I could find on the Aeotec website. I installed all the available drivers they mention. But an upgrade keeps failing. I keep getting the error “Assert RESET_N signal (press reset button)”. After pushing the ok button, I get the error “De-assert RESET_N signal (press reset button)”.

The stick is running version 1.0 and I would like to upgrade it to make a NVM backup. I want to switch to a ZooZ ZST39 and want to prevent to have to re-pair every device. :slight_smile:

I haven’t tried upgrading using ZWaveJS UI yet, as I noticed that it could brick my Gen 5 stick.

Has someone here have the same issue before and have any tips on how I can resolve this issue?

Extra info: I can backup the stick using the Aeotec backup tool. I can turn the led on and off. That all works. I also noticed that the message says the driver is not installed correctly. However, I did install the programming driver and “better driver” from the site from Aeotec.

2

When did you purchase the controller? You can only upgrade certain versions.

production date 2018 or later, the update simply will not work on much older hardware versions.

from https://aeotec.freshdesk.com/support/solutions/articles/6000252294-z-stick-gen5-v1-02-firmware-update. VMs also unlikely to work according to that.

Your best bet is to contact Aeotec tech support.

3

I bought this one online from an other user. I have no idea when it was manufactured. Maybe this one is from before 2018. Would be bad luck I guess.

4

For what its worth, I’ve had my Gen5 stick since at least 2016 and was able to upgrade it (using Windows 10) a couple of years ago.

BTW I don’t know what’s wrong, but

may be the problem??
I made some notes when I updated mine, and here are my notes for installing the software:

3. Click on Install
   A popup "Would you like to install this device software?"
            Name: Sigma Designs Ports (Com & LPT)
            Publisher: Sigma Designs, Inc.
   Click "Install"
     Popup "The operation completed successfully".

Did you get a popup saying the operation completed successfully?

5

No, the operation will not even start. I get a timeout message after I get the errors above. Even with the new Sigma drivers. I think the problem may be, that the stick is too old. It’s hard to find out when it wast manufactured.

Guess, that if I want to switch to my Zooz ZST39, that I really have to repair everyhing. :frowning: