TotalConnect 2.0 gets Devices & Entities but infrequent events

I’m new to HA, migrating as I wanted to use this integration as well as a number of others.

I successfully connected integration and it loaded up all devices and entities. I can use the arm/disarm entity successfully.

I am only receiving about 1/4 of the activity that is happening when the front door opens and closes. I don’t see any errors in the logs.

Is anyone using this integration successfully or is it problematic in general?