TotalConnect alarm integration - login timeouts after 2022.5.1

PeanutButterRobot · May 6, 2022, 2:22pm

EDIT: A fix is in for 2022.5.3 - hopefully when that comes out this will be resolved!

After installing HA Core version 2022.5.1, the TotalConnect integration no longer stays logged in after about 6 hours.

It will re-attempt logging in about 3 times, failing each time, then it will ask that the integration get reconfigured where I can re-input the TotalConnect password. After that it will work again, but only for 6 hours or so.

Re-starting Home Assistant will also fix it, again, for just about 6 hours.

EDIT: Created new issue:

github.com/home-assistant/core

Total Connect loses connection to cloud service after about 6 hours of running

opened 03:14PM - 06 May 22 UTC

closed 08:30PM - 07 May 22 UTC

hacsjalano

integration: totalconnect

### The problem TotalConnect integration loses connection to cloud service afte…r about 6 hours of running. I know it loses connection because there is a notification that asks me to re-configure the Total Connect service and requests my Total Connect password. Giving it the password fixes the issue again, for another 6 hours or so. Another work-around is rebooting the Home Assistant Core which also only fixes it for about 6 hours. This behavior began when I updated Core to 2022.5.1. Reverting back to 2022.4.7 resolves the issue now for me. ### What version of Home Assistant Core has the issue? core-2022.5.1 ### What was the last working version of Home Assistant Core? core-2022.4.7 ### What type of installation are you running? Home Assistant OS ### Integration causing the issue Total Connect ### Link to integration documentation on our website https://www.home-assistant.io/integrations/totalconnect/ ### Diagnostics information _No response_ ### Example YAML snippet _No response_ ### Anything in the logs that might be useful for us? _No response_ ### Additional information _No response_

Armenak · May 7, 2022, 3:43am

I have the same exact issue with TotalConnect as well. Started happening with the 2022.5.x release.

dgoepp · May 8, 2022, 10:02am

Same here Follow to check back in case 2022.5.3 doesn’t fix the problem.

PeanutButterRobot · May 9, 2022, 2:17pm

So after installing 2022.5.3, it appears that the Total Connect servers are logging us out every 5 hours. I have a notification setup on my Total Connect account to let me know whenever there is a new login via the app or website, and I can see it login 4 times every 5 hours all night long!

The good news is that it appears that Home Assistant is able to keep connected this way, but now I have all these annoying alerts that I can either choose to turn off on the Total Connect side, or filter out my email client side.

I do wonder if this is going to cause any issues going forward; it appears that Total Connect has decided to “expire” long logins for some reason now and I hope this new behavior won’t trigger some kind of lockout.