Tradfri question

Wrong forum, I know, but not completely.
My Tradfri remote needs a new battery. The last time I swapped the battery, nothing worked, including HA commands to the Tradfri. I wound up resetting everything to “factory” and reinstalled and re-linked the lights, remotes and gateway. Following this I had to reconfigure the Gateway in Home Assistant.

I would like to just change the battery in the remote. Is my experience an anomaly? What’s your experience?

I change batteries all the time never had issues with it. So I am guessing it was a bug or you might have a faulty device/gateway.

Thanks. I planned to do it tomorrow when I have a couple of spare hours.