Did you factory reset AND exclude (yes both) before attempting to include? (factory reset does not automatically exclude the ZWave chip pre-Zwave plus. That was added to the spec for plus.)
Here is my exact procedure:
- Shut down HA and carry the rig to my lock. (this also handles shut down of the stick and reset of ZWaveJS UI)
- Tape z stick to lock (or get wife to hold it - she wasn’t thrilled with the idea though)
- Startup HA, wait for HA/ZWaveJS/JsUI
- Open ZWave include/exclude, start exclusion and run the lock’s exclusion procedure.
- Factory reset the lock
- Now try to include. (it should go at this point)
- Wait for silliness in progress (interviews etc)
- Tear down the HA rig, return it to normal location
- ZWave repair the lock. (it still thinks it should be routing directly to the z stick)