Dear community,
Recently I received my home assistant green device. I read the instructions manual Ann’s started with the installation, but unfortunately I am unable to start up the device.
As a note I would add that home assistant is new to my.
Based on the instruction I did the following tasks:
- Attached a Ethernet cable to the device directly from my router
- Plugged in the power cable
- I saw the device started working, based on 3 LED lights (green, orange, yellow)
- I installed the home assistant mobile app on my iPhone device (iOS 18 up to date)
- After launching the app the device was found
- A message is displayed explaining that the installation takes around 20 minutes, so this sounds good
- After 20 minutes I relaunched the app, but now the device was not found
- I manually inserted the device by first:
8.1 the FQDN (based on documentation homeassistant.local) on port 8123 (i believe it was this port, I don’t have the doc in front of me now)
8.2 the internal IP address in my network - For both (8.1 and 8.2) an error was shown unable to connect to the device
- Based on documentation I found online I tried a system reset
10.1 shutdown the device by holding down the power button (I believe it is called power button) for around 6 seconds. The device did shutdown
10.2 Remove the power cable
10.3 Hold down the power button and plug-in the power button
10.3 After a second of 10 I believe, the device LED light (I believe the orange/yellow) should blink in a pattern. That was not my case nothing happened
10.4 I re-tried the reset again, but holding the button for more than a minute and still nothing is happening
So that is my current situation. I have a home assistant green device which seems like it is not working correctly (it can shutdown based on instructions, so it is not completely doing nothing). I see a HDMI interface, so I will try to attach a monitor to it, seems like if I can find some diagnostics visually. But my first impression about home assistant is not too good.
In the iOS app I can download a log, but did not found any useful information in it.
Hopefully this is a common issue, which can be resolved easily. Keep in mind I am new to home assistant, so please keep the context as simple as possible. Please explain abbreviations.
For now thanks for reading and every help
Kind regards,
Patrick