I just bought a new RM Pro and RM Mini. Neither one will work. I installed IHC on my iPhone, created a Broadlink account, linked it, etc. When I add either device, it says the device was added successfully - but on the next page “Select an appliance…” it’s blank. There’s nothing to click and I can’t go any further. I’ve reset each device and tried again multiple times. I’ve tried different USB power adapters and different cables but the result is always the same. At first I thought the RM Pro was defective but it seems unlikely that both devices are defective. I also tried installing IHC on my iPad (which is running an older version of iOS in case this is yet another iOS 11 problem) - same result.
On the Mini, when it goes to the “Select an appliance…” page, the “appliance” icons show very briefly, but then the page goes blank and it says there’s a firmware update. When I try to update the firmware, it says, “Please update the firmware on local network”. This has me thinking there’s a network issue so…
Network details: I have a TP-Link WIRED router (TL-R470T+) connected to a 24 port Netgear gigabit switch and from there, I have two TP-Link WAPs (TL-WA801N - N300 - 2.4GHz only) – one at each end of the house. The WAPs (one on channel 3 and the other on 8) are channel bonded but disabling that didn’t help.
The next thing I tried was to bypass my current router/WAP setup and temporarily install a crappy old Belkin router. Same exact result on both devices.
Any ideas or suggestions? Has anyone ever encountered anything like this?