Tuya devices disappeared

Hi there and welcome @ptv1p3r! Check out the post above by StefanBol. That’s what saved me! Hope it helps you too.

Thank you so much for this thread. I’ve been beating my head for the past month on this and this was the reason. Needed to go into the Service API and extend my trial period, but it only goes for a max of 6 months :frowning:

Hi guys,
This took me about an hour to figure out where to go. Hope this can help anyone find it quicker!

  1. IoT platform (orange button top right by your account)
  2. Cloud
  3. Cloud Services
  4. Find your iOt Service and on the right click view details.

Well… today I had the same issue. Yet at 7:00 at morning it was working but around 12:00 all devices were lost. Funny fact is that according to Tuya IoT page my subscription expired 1,5 year ago:

Keep in mind - today is 2024.02.02. So how did it worked last 1,5 year?

funny, I got same also today. maybe they are doing a “cleanup” every once in a while and not really by the dates. that’s odd.

Having same issue this morning, glad Im not only one. And my also expired in 2022… I opened a ticket with them. Lets see what happens, so many broken automations now, and me adding/removing tuya integration Im sure didnt help…

My date shows as 2022-06-12 14:08:40

Having the same issue. Iot service expired in 2022

Same thing has happened to me today too. Is there any easy fix without going though the whole process again?

This evening I added a third device to my HA, and suddenly i was kicked out of Tuya services. I tried what wrote above and now my application is pending.

I am worried about tuya pricing, I hope we all didn’t sign some contract with written very small sentences… :slight_smile:

Mine also stopped working some point today despite the expiration date being nearly 2 years ago

Hi, same here too, my expiry date was 2022-05-22 13:29:03 and today I can only control using the Tuya app - I have gone through the extension dialogue. This would be quite bad if on holiday, for example…

Another one with the same issue…

I have the same issue . My project expired in july 2022 , but this morning all devices were gone . I’m having a chat with them to see if there’s a paid version to prevent this .

I use tuya a lot for the heaters and dehumidifiers …
I don’t want to pay 25k$ for the api access .

I hope they don’t screw us up .

We have to wait until they come back to work , as it’s weekend in China .

2 days without automations .

Same here, made a new account under a different e-mail address on the Tuya IOT Platform and everything is working again. Just had to rename some entities.

Now I’ll try to get the local tokens from the devices and use Tuya Local in the future to avoid this crap…

Tuya Local & LocalTuya are two of the better integrations for local control.

However, I have recently had entities added through LocalTuya disconnect a few seconds after adding them to Home Assistant.

But localtuya’s use of the ClientID & Secret to link to the Tuya iot account, and extract device IDs and local keys and identify the correct software version to be used, is one of the easiest ways to collect this essential information for your devices that can be controlled locally.

Using this information in the Toya Local integration, allows me to control the devices locally without any issues.

For entities that cannot be controlled locally (there are unfortunately some), instead of Tuya iot, the Smart Life (beta) integration works exactly the same. I only had to re-add the devices into the Smart Life app (but they are exposed under the same IDs, so Home Assistant automations recognized them instantly and continued to work).

The Smart Life (beta) integration does NOT require a Tuya Developer account and thus should not expire)…

You are not alone. My subscription expired 2 years ago but only yesterday it stopped working. Waiting for extension too.

No, you should use the upgraded tuya integration:

Thank you - this worked well. I had to fix some of my automations with the new devices but it was a quick fix changing to the Smartlife integration.

They approved my extension to August 2024, but I already mostly switched to localTuya, the only issue is the occupancy sensor in localTuya does not work, so probably will keep both. One thing I did notice that localtuya is SOOOOO much faster…

Mine has been extended as well. I already have some local Tuya devices but when I tried to add my newer ones to local it didn’t work (I can see from other threads that I am not alone, I just need a bit more time to look at the various possible reasons).