Unable to access Home Assistant due to Cloudflared addon error

thoredee · March 5, 2024, 8:59pm

Hello,

I’m facing a critical issue where my Home Assistant instance has become inaccessible via the web browser, mobile apps, or voice assistants. This is what I know:

Environment: Home Assistant running on Oracle VMWare. I have full console access and can execute commands successfully.
Suspected Cause: The supervisor logs indicate an error with the Cloudflared addon. It appears to be sending excessive requests, which may be blocking Home Assistant from functioning correctly. Additionally, my Cloudflared account no longer shows any configured Zero Trust setup.
Troubleshooting Attempts:
- I’ve verified that the Cloudflared addon is indeed installed.
- However, console commands to stop, update, or uninstall Cloudflared fail with an “addon does not exist” error.

I urgently need help with either of the following:

Uninstalling Cloudflared: Guidance on forcibly uninstalling Cloudflared without using the web interface and despite the console’s error messages.
Alternative Solutions: Any suggestions to fix the issue or access Home Assistant in safe mode.

steriku · March 6, 2024, 2:17pm

You probably have some bots hitting your instance. You can disable the ban feature in your configuration.yaml. But I wouldn’t leave it banned for long. After you can get back in, login to cloudflare and set up WAF rule to only allow from your country. This is what I do in Canada and have not had an issue.

section of configuration.yaml

http:
  use_x_forwarded_for: true
  trusted_proxies:
    - ::1
    - 127.0.0.1/32
    - 172.30.0.0/16
  # ip_ban_enabled: false
  # login_attempts_threshold: 50

thoredee · March 8, 2024, 6:38pm

Thank you. I am going to look this evening.
Not sure how I access the yaml file with no access to home assistant web browser but will give it a go

thoredee · March 9, 2024, 8:33am

It seems that this solution will not work as I am unable to access the configuration.yaml file as I can’t get to the web browser.

thoredee · March 9, 2024, 10:24am

I’m at a loss here. I’ve tried restoring backups, but I keep encountering errors. I can’t seem to access my configuration file. I believe Samba is installed, but it requires login credentials, and the ones I think I would’ve used aren’t working. Is there a default username and password?

I’ve attached my Home Assistant supervisor log files. It looks like Cloudflared is the source of the problem. Any attempts to install, uninstall, start, or stop Cloudflared from the command line result in errors.

Supervisor logs extract

24-03-09                                                               09:18:40 INFO (MainThread) [supervisor.host.manager] Host information reload completed
24-03-09 09:18:41 INFO (MainThread) [supervisor.api.middleware.security] /core/info access from 9074a9fa_cloudflared

24-03-09 09:18:44                                                                                                                                                                                                                                                                                                           WARNING (MainThread) [supervisor.addons.addon) Watchdog found addon Cloudflared is failed, restarting...
24-03-09 09:18:44
INFO (SyncWorker_0) [supervisor.docker.manager] Cleaning addon_9074a9fa_cloudflared application

24-03-09 09:18:45 INFO                                                                                                                                                                                                                                                                                                                                            (MainThread) [supervisor.docker.addonl Starting Docker add-on gher.io/brenner-tobias/cloudflared/and64 wi
th version 5.1.4

24-03-09                                                               09:18:46 INFO (MainThread) [supervisor.api.middleware.security] /core/info access from 9074a9fa_cloudflared
24-03-09 09:18:49 WARNING (MainThread) [supervisor.addons.addon]       Watchdog found addon Cloudflared is failed, restarting....

24-03-09 09:18:49 INFO (SyncWorker_5) [supervisor.docker.manager] Cleaning addon_9074a9fa_cloudflared application                                                                                                                                                                                                                                   09:18:50 INFO (MainThread) [supervisor.docker.addonl Starting Docker add-on gher.io/brenner-tobias/cloudflared/amd64 ui
th version 5.1.4                                                       09:18:54 WARNING (MainThread) [supervisor.addons.addon) Watchdog found addon Cloudflared is failed, restarting..                                                                                      INFO (MainThread) [supervisor.api.middleware.securityl /core/info access from 9074a9fa_cloudflared
24-03-09
09:18:51
24-03-09

24-03-09
24-03-09 09:18:55 INFO (MainThread)
th version 5.1.4.
09:18:54 INFO (SyncWorker_4) [supervisor.docker.manager] Cleaning addon_9074a9fa_cloudflared application
[supervisor.docker.addonl Starting Docker add-on gher.io/brenner-tobias/cloudflared/amd64 ui

24-03-09 09:18:56 INFO (MainThread) [supervisor.api.middleware.security] /core/info access from 9074a9fa_cloudflared
24-03-09 09:18:59 WARNING (MainThread) [supervisor.addons.addon] Watchdog found addon Cloudflared is failed, restarting

24-03-09 09:18:59 INFO (SyncWorker_0) [supervisor.docker.manager] Cleaning addon_9074a9fa_cloudflared application
24-03-09 09:19:00 INFO (MainThread) [supervisor.docker.addonl Starting Docker add-on gher.io/bremmer-tobias/cloudflared/amd64 ui

th version 5.1.4
24-03-09 09:19:01 INFO (MainThread) [supervisor.api.middleware.security] /core/info access from 9074a9fa_cloudflared

24-03-09 09:19:04 WARNING (MainThread) [supervisor.addons.addon) Watchdog found addon Cloudflared is failed, restarting...
24-03-09 09:19:04 INFO (SynclWorker_4) [supervisor.docker.manager] Cleaning addon_9074a9fa_cloudflared application
24-0
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francisp · March 9, 2024, 10:36am

VMWare or Oracle Virtualbox ? VMWare is property of Broadcom, not Oracle.

Anyway : if you have access to the console, enter

login
docker stop addon_9074a9fa_cloudflared

That should stop cloudflared add-on

thoredee · March 9, 2024, 10:25pm

Oh boy - everything I do I get errors and can get the browser working.
I deleted the Cloudflared addon and made sure everything was up to date and nothing. Here are the logs if anyone can help!!

24-03-09
24-03-09 22:20:26 INFO (MainThread) [supervisor.os.manager] Rauc: B marked slot kernel.1 as good
24-03-09
22:20:26 INFO (MainThread) [supervisor.addons.manager] Phase ‘initialize’ starting add-ons
22:20:26 INFO (MainThread) [main] Running Supervisor

24-03-09
24-03-09
24-03-09
22:20:26 INFO (MainThread) [supervisor.addons.manager) Phase ‘services’ starting 5 add-ons
22:20:26 INFO (SyncWorker_3) [supervisor.docker.manager] Cleaning addon_a0d7b954_plex application
22:20:26 INFO (MainThread) [supervisor.addons.managerl Phase ‘system’ starting add-ons

24-03-09 22:20:28 INFO (MainThread) [supervisor.docker.addon] Starting Docker add-on gher.lo/hassio-addons/plex/and64 with versi
on 3.3.2

22:20:28 INFO (SyncWorker_2) [supervisor.docker.manager] Cleaning addon_core_samba application
24-03-09
24-03-09 22:20:29 INFO (MainThread) [supervisor.docker.addonl Starting Docker add-on homeassistant/amd64-addon-samba with versio

24-03-09 12.2.0 22:20:30 INFO (MainThread) [supervisor.docker.addon] Starting Docker add-on gher.io/hassio-addons/ssh/amd64 with versio
n 17.1.1
22:20:29 INFO (SyncWorker_5) [supervisor.docker.manager] Cleaning addon_a0d7b954_ssh application

24-03-09 22:20:30 INFO (SyncWorker 4) [supervisor.docker.manager) Cleaning addon_a0d7b954_uscode application
22:20:30 INFO (MainThread) [supervisor.api.middleware.security] /network/info access from core samba
24-03-09 22:20:31 INFO (MainThread) [supervisor.docker.addonl Starting Docker add-on gher.io/hassio-addons/uscode/and64 with ver
sion 5.14.2
24-03-09

24-03-09 22:20:31 INFO (SyncWorker_2) [supervisor.docker.manager] Cleaning addon_6a3d001f_assistant_relay application
24-03-09 22:20:34 INFO (MainThread) [supervisor.docker.addonl Starting Docker add-on apipa169/amd64-hassio-assistant_relay with

version 0.7.4
24-03-09 22:20:34 ERROR (MainThread) [supervisor.honeassistant.corel Hone Assistant has crashed!
24-03-09 22:20:34 INFO (SyncWorker_2) [supervisor.docker.manager] Cleaning homeassistant application
24-03-09 22:20:35 INFO (Main Thread) [supervisor.honeassistant.module)l Update pulse/client.config: /data/tmp/homeassistant_pulse

24-03-09 22:20:37 INFO (MainThread) [supervisor.docker.homeassistant] Starting Home Assistant gher.io/home

francisp · March 10, 2024, 9:08am

This is very strange, it should be Package ssh/amd64 · GitHub) with version 17.1.1

And all your add-ons use gher instead of ghcr

thoredee · March 10, 2024, 12:10pm

OK, any recommendations as to what I can do

francisp · March 10, 2024, 12:16pm

Only thing I can think of :

Create a new vm, go through onboarding, upload your backup, restore without add-ons, re-install your add-ons.

thoredee · March 10, 2024, 4:05pm

My back ups are all corrupted :0(
So if I want to start from scratch how do i do this - is there any recommended instructions?