Unifi Protect media play on Unfi AI 360 Camera stopped working

Third party integrations
, , , ,
1 
service: media_player.play_media
target:
  entity_id: media_player.patio_speaker
data:
  media_content_id: media-source://media_source/local/redfox.wav
  media_content_type: audio/x-wav

i have an automation to play media on Ai 360 camera that stopped working so I manually try to call service to test

error:
“Failed to call service media_player.play_media. Unknown error”

then if I push to test again green check box appears but no audio is heard (HA says it played it)

it was working prior to HA upgrade, Im not sure if it UNIFI or HA,

but HA plays this media fine to my other two cameras it only this AI 360 that I hear no sound now

HA core: 2024.6.3
OS: 12.3
AI 360 : Firmware: 4.71.85

any tips to troubleshoot?

1 Like
2

it is the camera HA is fine , it not working via protect app

3

not sure if this is an issue with HA playing media to AI 360 but seem so based on what has happened to me

I got a new RMA AI-360 camera today and it played media via HA 2x then it also now broken(no audio), audio is heard if factory reset so something seems to be hanging up this camera when HA plays media to it.

so now 2 AI-360s and no media from HA, no that now that causes no Audio from protect APP 2.2 (iOS) can someone look into how this is possible?

log says it played but no audio

Patio Speaker changed to Playing triggered by service Media player: Play media

there seem no way to fix this other then a new device from Unfi
I factory reset camera, reboot Unfi , rebooted HA no audio after HA played media to it
thank you

4

I am also not able to play media on my AI 360 - anyone have any insight?

5

all camera media now stopped working for me now , maybe an update
protect 5.0.34
core 2024.9.2

uggh…

@mkamioner did you get your media working

6

now in protect I see “Please disable Detection Highlight before enabling Two-Way Audio.” on the AI360, ooof

I do see UDP going to port 7004 of the cameras but nothing heard as I originally had on the AI 360