Just to add to the comments here, I live in Aurora, CO (an Xcel region), and over the past few months that I’ve been accessing the Itron Riva Gen5 I’ve had a mostly positive experience, with some issues:
- It’ll go weeks producing readings every 5-10 seconds, which is nice
- Sometimes it’ll inexplicably stop producing readings, at which point I visit the “Manage Meters and Devices” page
- I’ll find invariably that it reports it’s not connected to my wireless network
- I’ll submit my network info again, to which it responds “Connection Unsuccessful” but will usually start working again within 5 to 10 minutes
- From inspecting the “aura” requests the page makes, it doesn’t report the actual error that the backend is producing; often the error will be “the device has a pending HAN (home area network) request”, which it just reports as “Connection Unsuccessful”
- For a week in July, it was producing readings that were stuck at 9am July 21st, 2025. I curl’d the device with the certs created by the add-on and got a response, but the timestamp was just that one from July 21st.
- I contacted Xcel and they eventually did something to fix it; I assume they rebooted the meter but I’m not sure.
- It’s been working since then, though, with some occasional hiccups maybe weekly as mentioned above
In order to get the thing to connect at all, I had to mount an outdoor wireless access point right next to the meter, then extend one of the antennas and literally drape it over the meter.
Questions for others:
- do you find that it’s flaky and you have to reconnect to the network?
- anyone ever got the “stuck readings” issue?
- do you all need to have a WAP right next to the meter, or can it access your home WAN?