Yale Assure ZWave Updates Stuck

Is ZWave full push update based or does it have the ability to pull updates from nodes to the controller as well? My lock does this thing where I’ll close the door, the auto lock locks the door, but HA still thinks it’s open and unlocked. I check the yale app connected via bluetooth and the lock thinks it’s locked and closed, but HA says it’s open and unlocked. When I lock in HA it does nothing, and when I unlock in HA it unlocks the lock and updates that it’s unlocked in HA. When I open and close the door again it fixes that too. But when I restart tha HA server including ZWave JS + UI it does not fix it, it still reports it’s opened even though it is not. Has anyone run into this? And is ZWave only push based like the lock broadcasts when it’s closed and if HA misses it, it will think the door is open forever without any way of refreshing the true state of the door?
Charles

Devices report updates to the controller automatically but you can also poll devices to get up to date information. In your terms devices automatically push updates but you can also pull updates from the nodes.

There are (3) things I would do to try and fix the problem.

  1. Reinterview your device.
  2. Check and make sure your associations are setup
  3. Setup polling

from the sounds of 3 it sounds like polling is not setup by default? Where can I find information on how to do 2 and 3? I tried reinterviewing the device and pressing every restart/reload button I could find in zWave JS UI but they did not help.

To check your associations you need to be using the Z-Wave JS UI addon. Under your device settings click the groups icon. Here you can add or remove associations.

To setup polling in the action section of your automation select service as your action type. Then select call service. Then select the Z-Wave: Refresh values service. Then select the entities you want to poll.

Not sure what I should be looking for but here’s the groups for my lock


I don’t have an automation setup right now, do I need to make an automation just to trigger polling?

Hi, can you tell me what to be looking for in the groups section? I’m still having the issue. Thanks

Your associations look normal like mine. You could try deleting the association and readding to see if that fixes the issue. Then try adding another association and instead of none for target endpoint select root endpoint.

If neither of those work I would factory reset the lock and readd it to your network.

Factory reset the lock last night. Still not working :frowning: