Thanks for the response. The manufacturer first advised that it is something to do with the fitting of the lock, which I dont think it is, as it works perfectly when it’s not connected to Zwave network.
They are now advising do factory reset which I have done but doesnt help.
Here is a copy of my Zwave log, in case any of you guru’s can see something that I am missing :
2020-12-17 09:40:26.718 Detail, Node022, Received: 0x01, 0x08, 0x00, 0x04, 0x00, 0x16, 0x02, 0x98, 0x40, 0x3f
2020-12-17 09:40:26.718 Info, Node022, Received SecurityCmd_NonceGet from node 22
2020-12-17 09:40:26.718 Info, NONCES: 0xd5, 0x28, 0xab, 0xe0, 0xf3, 0x51, 0x4d, 0x1d
2020-12-17 09:40:26.718 Info, NONCES: 0xb3, 0xe4, 0x6a, 0x70, 0x6a, 0x02, 0x7e, 0xb1
2020-12-17 09:40:26.718 Info, NONCES: 0xb4, 0xe0, 0xef, 0xfb, 0x39, 0xeb, 0x64, 0x16
2020-12-17 09:40:26.718 Info, NONCES: 0x42, 0x9d, 0xcf, 0x68, 0x48, 0xa0, 0xaa, 0x29
2020-12-17 09:40:26.718 Info, NONCES: 0x4f, 0xc4, 0x39, 0xc1, 0xa4, 0xf8, 0x51, 0x4d
2020-12-17 09:40:26.719 Info, NONCES: 0xa5, 0xac, 0xf7, 0x51, 0xaf, 0xe2, 0x01, 0x3e
2020-12-17 09:40:26.719 Info, NONCES: 0x3b, 0x8f, 0x64, 0xdc, 0xdb, 0xeb, 0x5a, 0x5b
2020-12-17 09:40:26.719 Info, NONCES: 0x01, 0x35, 0xb6, 0xe9, 0xb4, 0x46, 0x16, 0x41
2020-12-17 09:40:26.719 Info, Node022, Sending (Send) message (Callback ID=0x01, Expected Reply=0x00) - Nonce_Report - 0x01, 0x11, 0x00, 0x13, 0x16, 0x0a, 0x98, 0x80, 0x01, 0x35, 0xb6, 0xe9, 0xb4, 0x46, 0x16, 0x41, 0x05, 0x01, 0x33:
2020-12-17 09:40:26.728 Detail, Received: 0x01, 0x04, 0x01, 0x13, 0x01, 0xe8
2020-12-17 09:40:26.728 Detail, ZW_SEND_DATA delivered to Z-Wave stack
2020-12-17 09:40:26.747 Detail, Received: 0x01, 0x07, 0x00, 0x13, 0x01, 0x00, 0x00, 0x02, 0xe8
2020-12-17 09:40:26.748 Detail, ZW_SEND_DATA Request with callback ID 0x01 received (expected 0x01)
2020-12-17 09:40:26.772 Detail, Node022, Received: 0x01, 0x1e, 0x00, 0x04, 0x00, 0x16, 0x18, 0x98, 0x81, 0x99, 0xc7, 0x73, 0x52, 0x40, 0x97, 0x69, 0x3f, 0x21, 0x28, 0x22, 0xe5, 0xf4, 0x01, 0x91, 0xb2, 0xe6, 0xf1, 0x38, 0x7b, 0x39, 0x25, 0x5c
2020-12-17 09:40:26.773 Info, Raw: 0x98, 0x81, 0x99, 0xc7, 0x73, 0x52, 0x40, 0x97, 0x69, 0x3f, 0x21, 0x28, 0x22, 0xe5, 0xf4, 0x01, 0x91, 0xb2, 0xe6, 0xf1, 0x38, 0x7b, 0x39, 0x25, 0x5c
2020-12-17 09:40:26.773 Detail, Node022, Decrypted Packet: 0x00, 0x71, 0x05, 0x13, 0x01
2020-12-17 09:40:26.773 Detail,
2020-12-17 09:40:26.773 Info, Node022, Received Alarm report: type=19, level=1
2020-12-17 09:40:26.773 Detail, Node022, Refreshed Value: old value=19, new value=19, type=byte
2020-12-17 09:40:26.773 Detail, Node022, Changes to this value are not verified
2020-12-17 09:40:26.773 Detail, Node022, Setting Encryption Flag on Message For Command Class COMMAND_CLASS_DOOR_LOCK
2020-12-17 09:40:26.773 Detail, Node022, Queuing (Send) DoorLockCmd_Get (Node=22): 0x01, 0x09, 0x00, 0x13, 0x16, 0x02, 0x62, 0x02, 0x25, 0x4e, 0xfa
2020-12-17 09:40:26.773 Detail, Node022, Refreshed Value: old value=3, new value=1, type=byte
2020-12-17 09:40:26.773 Detail, Node022, Changes to this value are not verified
2020-12-17 09:40:26.773 Detail, Node022, Notification: ValueChanged
2020-12-17 09:40:26.780 Detail, Node022, Notification: ValueChanged
2020-12-17 09:40:26.785 Detail,
2020-12-17 09:40:26.785 Info, Node022, Processing (Send) Nonce Request message (Callback ID=0x4e, Expected Reply=0x04)
2020-12-17 09:40:26.786 Info, Node022, Sending (Send) message (Callback ID=0x4e, Expected Reply=0x04) - Nonce_Get(DoorLockCmd_Get) - 0x01, 0x09, 0x00, 0x13, 0x16, 0x02, 0x98, 0x40, 0x05, 0x02:
2020-12-17 09:40:26.796 Detail, Node022, Received: 0x01, 0x04, 0x01, 0x13, 0x01, 0xe8
2020-12-17 09:40:26.797 Detail, Node022, ZW_SEND_DATA delivered to Z-Wave stack
2020-12-17 09:40:26.811 Detail, Node022, Received: 0x01, 0x07, 0x00, 0x13, 0x02, 0x00, 0x00, 0x03, 0xea
2020-12-17 09:40:26.811 Detail, Node022, ZW_SEND_DATA Request with callback ID 0x02 received (expected 0x02)
2020-12-17 09:40:26.811 Info, Node022, Request RTT 25 Average Request RTT 721
2020-12-17 09:40:26.823 Detail, Node022, Received: 0x01, 0x10, 0x00, 0x04, 0x00, 0x16, 0x0a, 0x98, 0x80, 0x8f, 0x25, 0x85, 0xec, 0xbf, 0x99, 0x5c, 0xcb, 0x9d
2020-12-17 09:40:26.823 Info, Node022, Received SecurityCmd_NonceReport from node 22
2020-12-17 09:40:26.823 Info, Node022, Sending (Send) message (Callback ID=0x4f, Expected Reply=0x04) - DoorLockCmd_Get (Node=22): 0x01, 0x09, 0x00, 0x13, 0x16, 0x02, 0x62, 0x02, 0x25, 0x4f, 0xfb
2020-12-17 09:40:26.835 Detail, Node022, Received: 0x01, 0x04, 0x01, 0x13, 0x01, 0xe8
2020-12-17 09:40:26.835 Detail, Node022, ZW_SEND_DATA delivered to Z-Wave stack
2020-12-17 09:40:26.858 Detail, Node022, Received: 0x01, 0x07, 0x00, 0x13, 0x4f, 0x00, 0x00, 0x03, 0xa7
2020-12-17 09:40:26.858 Detail, Node022, ZW_SEND_DATA Request with callback ID 0x4f received (expected 0x4f)
2020-12-17 09:40:26.858 Info, Node022, Request RTT 72 Average Request RTT 396
2020-12-17 09:40:26.858 Detail, Expected callbackId was received
2020-12-17 09:40:30.274 Detail, Node022, Received: 0x01, 0x08, 0x00, 0x04, 0x00, 0x16, 0x02, 0x98, 0x40, 0x3f
2020-12-17 09:40:30.274 Info, Node022, Received SecurityCmd_NonceGet from node 22
2020-12-17 09:40:30.274 Info, NONCES: 0x60, 0xa7, 0xa3, 0xfe, 0xe6, 0x77, 0x22, 0x17
2020-12-17 09:40:30.274 Info, NONCES: 0xb3, 0xe4, 0x6a, 0x70, 0x6a, 0x02, 0x7e, 0xb1
2020-12-17 09:40:30.274 Info, NONCES: 0xb4, 0xe0, 0xef, 0xfb, 0x39, 0xeb, 0x64, 0x16
2020-12-17 09:40:30.274 Info, NONCES: 0x42, 0x9d, 0xcf, 0x68, 0x48, 0xa0, 0xaa, 0x29
2020-12-17 09:40:30.274 Info, NONCES: 0x4f, 0xc4, 0x39, 0xc1, 0xa4, 0xf8, 0x51, 0x4d
2020-12-17 09:40:30.274 Info, NONCES: 0xa5, 0xac, 0xf7, 0x51, 0xaf, 0xe2, 0x01, 0x3e
2020-12-17 09:40:30.274 Info, NONCES: 0x3b, 0x8f, 0x64, 0xdc, 0xdb, 0xeb, 0x5a, 0x5b
2020-12-17 09:40:30.274 Info, NONCES: 0x01, 0x35, 0xb6, 0xe9, 0xb4, 0x46, 0x16, 0x41
2020-12-17 09:40:30.274 Info, Node022, Sending (Send) message (Callback ID=0x01, Expected Reply=0x04) - Nonce_Report - 0x01, 0x11, 0x00, 0x13, 0x16, 0x0a, 0x98, 0x80, 0x60, 0xa7, 0xa3, 0xfe, 0xe6, 0x77, 0x22, 0x17, 0x05, 0x01, 0xc3:
2020-12-17 09:40:30.284 Detail, Node022, Received: 0x01, 0x04, 0x01, 0x13, 0x01, 0xe8
2020-12-17 09:40:30.284 Detail, Node022, ZW_SEND_DATA delivered to Z-Wave stack
2020-12-17 09:40:30.302 Detail, Node022, Received: 0x01, 0x07, 0x00, 0x13, 0x01, 0x00, 0x00, 0x03, 0xe9
2020-12-17 09:40:30.303 Detail, Node022, ZW_SEND_DATA Request with callback ID 0x01 received (expected 0x01)
2020-12-17 09:40:30.303 Info, Node022, Request RTT 3517 Average Request RTT 1956
2020-12-17 09:40:30.324 Detail, Node022, Received: 0x01, 0x1e, 0x00, 0x04, 0x00, 0x16, 0x18, 0x98, 0x81, 0xf0, 0x32, 0x25, 0x89, 0x2d, 0x6c, 0xec, 0x10, 0x6f, 0xdc, 0x95, 0xd2, 0x74, 0x60, 0x91, 0xc4, 0xc9, 0xb8, 0x4e, 0xcf, 0x6a, 0x88, 0x86
2020-12-17 09:40:30.324 Info, Raw: 0x98, 0x81, 0xf0, 0x32, 0x25, 0x89, 0x2d, 0x6c, 0xec, 0x10, 0x6f, 0xdc, 0x95, 0xd2, 0x74, 0x60, 0x91, 0xc4, 0xc9, 0xb8, 0x4e, 0xcf, 0x6a, 0x88, 0x86
2020-12-17 09:40:30.324 Detail, Node022, Decrypted Packet: 0x00, 0x71, 0x05, 0x09, 0x00
2020-12-17 09:40:30.324 Detail,
2020-12-17 09:40:30.324 Info, Node022, Response RTT 3539 Average Response RTT 2825
2020-12-17 09:40:30.324 Info, Node022, Received Alarm report: type=9, level=0
2020-12-17 09:40:30.324 Detail, Node022, Refreshed Value: old value=19, new value=9, type=byte
2020-12-17 09:40:30.324 Detail, Node022, Changes to this value are not verified
2020-12-17 09:40:30.324 Detail, Node022, Setting Encryption Flag on Message For Command Class COMMAND_CLASS_DOOR_LOCK
2020-12-17 09:40:30.325 Detail, Node022, Queuing (Send) DoorLockCmd_Get (Node=22): 0x01, 0x09, 0x00, 0x13, 0x16, 0x02, 0x62, 0x02, 0x25, 0x50, 0xe4
2020-12-17 09:40:30.325 Detail, Node022, Refreshed Value: old value=1, new value=0, type=byte
2020-12-17 09:40:30.325 Detail, Node022, Changes to this value are not verified
2020-12-17 09:40:30.325 Detail, Node022, Notification: ValueChanged
2020-12-17 09:40:30.326 Detail, Node022, Notification: ValueChanged
2020-12-17 09:40:36.820 Error, Node022, ERROR: Dropping command, expected response not received after 1 attempt(s)
2020-12-17 09:40:36.820 Detail, Node022, Removing current message
2020-12-17 09:40:36.820 Detail, Node022, Notification: Notification - TimeOut
2020-12-17 09:40:36.823 Detail,
2020-12-17 09:40:36.823 Info, Node022, Processing (Send) Nonce Request message (Callback ID=0x50, Expected Reply=0x04)
2020-12-17 09:40:36.823 Info, Node022, Sending (Send) message (Callback ID=0x50, Expected Reply=0x04) - Nonce_Get(DoorLockCmd_Get) - 0x01, 0x09, 0x00, 0x13, 0x16, 0x02, 0x98, 0x40, 0x05, 0x02:
2020-12-17 09:40:36.831 Detail, Node022, Received: 0x01, 0x04, 0x01, 0x13, 0x01, 0xe8
2020-12-17 09:40:36.831 Detail, Node022, ZW_SEND_DATA delivered to Z-Wave stack
2020-12-17 09:40:38.078 Detail, Node022, Received: 0x01, 0x07, 0x00, 0x13, 0x02, 0x00, 0x00, 0x7d, 0x94
2020-12-17 09:40:38.078 Detail, Node022, ZW_SEND_DATA Request with callback ID 0x02 received (expected 0x02)
2020-12-17 09:40:38.078 Info, Node022, Request RTT 1255 Average Request RTT 1605
2020-12-17 09:40:38.091 Detail, Node022, Received: 0x01, 0x10, 0x00, 0x04, 0x00, 0x16, 0x0a, 0x98, 0x80, 0x22, 0xb4, 0xb4, 0x7f, 0xb3, 0x8b, 0xb0, 0x84, 0xbe
2020-12-17 09:40:38.091 Info, Node022, Received SecurityCmd_NonceReport from node 22
2020-12-17 09:40:38.091 Info, Node022, Sending (Send) message (Callback ID=0x51, Expected Reply=0x04) - DoorLockCmd_Get (Node=22): 0x01, 0x09, 0x00, 0x13, 0x16, 0x02, 0x62, 0x02, 0x25, 0x51, 0xe5
2020-12-17 09:40:38.102 Detail, Node022, Received: 0x01, 0x04, 0x01, 0x13, 0x01, 0xe8
2020-12-17 09:40:38.102 Detail, Node022, ZW_SEND_DATA delivered to Z-Wave stack
2020-12-17 09:40:38.123 Detail, Node022, Received: 0x01, 0x07, 0x00, 0x13, 0x51, 0x00, 0x00, 0x03, 0xb9
2020-12-17 09:40:38.123 Detail, Node022, ZW_SEND_DATA Request with callback ID 0x51 received (expected 0x51)
2020-12-17 09:40:38.123 Info, Node022, Request RTT 1301 Average Request RTT 1453
2020-12-17 09:40:38.123 Detail, Expected callbackId was received
2020-12-17 09:40:39.026 Detail, Node022, Received: 0x01, 0x08, 0x00, 0x04, 0x00, 0x16, 0x02, 0x98, 0x40, 0x3f
2020-12-17 09:40:39.026 Info, Node022, Received SecurityCmd_NonceGet from node 22
2020-12-17 09:40:39.026 Info, NONCES: 0x60, 0xa7, 0xa3, 0xfe, 0xe6, 0x77, 0x22, 0x17
2020-12-17 09:40:39.026 Info, NONCES: 0x29, 0xf3, 0x1e, 0x85, 0x57, 0x06, 0x2f, 0x48
2020-12-17 09:40:39.026 Info, NONCES: 0xb4, 0xe0, 0xef, 0xfb, 0x39, 0xeb, 0x64, 0x16
2020-12-17 09:40:39.026 Info, NONCES: 0x42, 0x9d, 0xcf, 0x68, 0x48, 0xa0, 0xaa, 0x29
2020-12-17 09:40:39.026 Info, NONCES: 0x4f, 0xc4, 0x39, 0xc1, 0xa4, 0xf8, 0x51, 0x4d
2020-12-17 09:40:39.026 Info, NONCES: 0xa5, 0xac, 0xf7, 0x51, 0xaf, 0xe2, 0x01, 0x3e
2020-12-17 09:40:39.026 Info, NONCES: 0x3b, 0x8f, 0x64, 0xdc, 0xdb, 0xeb, 0x5a, 0x5b
2020-12-17 09:40:39.026 Info, NONCES: 0x01, 0x35, 0xb6, 0xe9, 0xb4, 0x46, 0x16, 0x41
2020-12-17 09:40:39.026 Info, Node022, Sending (Send) message (Callback ID=0x01, Expected Reply=0x04) - Nonce_Report - 0x01, 0x11, 0x00, 0x13, 0x16, 0x0a, 0x98, 0x80, 0x29, 0xf3, 0x1e, 0x85, 0x57, 0x06, 0x2f, 0x48, 0x05, 0x01, 0x8a:
2020-12-17 09:40:39.034 Detail, Node022, Received: 0x01, 0x04, 0x01, 0x13, 0x01, 0xe8
2020-12-17 09:40:39.035 Detail, Node022, ZW_SEND_DATA delivered to Z-Wave stack
2020-12-17 09:40:39.053 Detail, Node022, Received: 0x01, 0x07, 0x00, 0x13, 0x01, 0x00, 0x00, 0x02, 0xe8
2020-12-17 09:40:39.053 Detail, Node022, ZW_SEND_DATA Request with callback ID 0x01 received (expected 0x01)
2020-12-17 09:40:39.053 Info, Node022, Request RTT 2231 Average Request RTT 1842
2020-12-17 09:40:39.077 Detail, Node022, Received: 0x01, 0x21, 0x00, 0x04, 0x00, 0x16, 0x1b, 0x98, 0x81, 0xd8, 0x26, 0xe1, 0x43, 0x1a, 0x85, 0xd7, 0x40, 0x74, 0x61, 0x06, 0x18, 0xe7, 0x34, 0x31, 0x5b, 0x29, 0xe5, 0x14, 0x45, 0xb3, 0x2e, 0xd1, 0xfd, 0xdd, 0xd9
2020-12-17 09:40:39.077 Info, Raw: 0x98, 0x81, 0xd8, 0x26, 0xe1, 0x43, 0x1a, 0x85, 0xd7, 0x40, 0x74, 0x61, 0x06, 0x18, 0xe7, 0x34, 0x31, 0x5b, 0x29, 0xe5, 0x14, 0x45, 0xb3, 0x2e, 0xd1, 0xfd, 0xdd, 0xd9
2020-12-17 09:40:39.077 Detail, Node022, Decrypted Packet: 0x00, 0x62, 0x03, 0xff, 0x00, 0x00, 0xfe, 0xfe
2020-12-17 09:40:39.077 Detail,
2020-12-17 09:40:39.077 Info, Node022, Response RTT 2254 Average Response RTT 2539
2020-12-17 09:40:39.077 Info, Node022, Received DoorLock report: DoorLock is Secured
2020-12-17 09:40:39.077 Detail, Node022, Refreshed Value: old value=false, new value=true, type=bool
2020-12-17 09:40:39.077 Detail, Node022, Changes to this value are not verified
2020-12-17 09:40:39.077 Detail, Node022, Expected reply and command class was received
2020-12-17 09:40:39.077 Detail, Node022, Message transaction complete
2020-12-17 09:40:39.077 Detail,
2020-12-17 09:40:39.077 Detail, Node022, Removing current message
2020-12-17 09:40:39.077 Detail, Node022, Notification: ValueChanged`