Z-Wave Lock Status: "Deadbolt Jammed"

Configuration Z-Wave
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My Schlage BE468 Deadbolt has been working without problems, and suddenly yesterday I noticed its status was “Unknown”. I am using Home Assistant’s built in Z-Wave manager with the AEON Labs ZW090 Z-Stick Gen5 US.

So I did some poking around on the Z-Wave Integration page noticed the “Lock Jammed” notification. It may have felt a little bit sticky at first. But it is operating freely now and the motor sounds normal when opening from the keypad. Does anyone know how to clear this error?

entity details: lock.front_door
Annotation2
entity details: zwave.schlage_allegion_be468_touchscreen_deadbolt

Annotation1
Annotation1365×784 61.8 KB

2

I should also mention that, while I don’t understand what they do, I tried both “Heal Node” and “Refresh Node”.

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You say you locked and unlocked it since it showed that status? I have a different version fo Schlage zwave lock, but the status should update every time the deadbolt position changes. For instance, right now, mine says lock_status: Manually Locked by Key Cylinder or Inside thumb turn

4

The status isn’t updating. It is moving freely, and it is not having any problem manually turning or turning when a keypad code is entered. I feel like it is stuck in a confused state. I’m wondering if I need to exclude and include it to reset it?

5

That’s really weird. It may be stuck…

In order of least to most destructive:

  1. Give it a few days and see if it fixes itself
  2. Remove and replace batteries, operate the lock, then check status
  3. Exclude then re-include the lock
  4. Exclude, perform a factory reset, then include

Also, in your second post, you mentioned that you don’t know what the heal and refresh do. From the Zwave docs on HA:

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6

Unplugging the battery pack for a minute and plugging it back in solved it! Thank you for the suggestions and information!

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7

Ran into this myself and the suggestion to unplug the battery for a couple of minutes, did the trick, thanks for sharing.

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