ZigBee 2 mqtt down

Hey there, everything was working fine until the middle of the day yesterday when the whole ZigBee network went down when they found out that the addon isn’t running and it won’t start. I tried to restore a backup from earlier but that seems to not work.

Any ideas what the problem might be and some solutions?

Here’s the log from the addon:

[22:22:23] INFO: Preparing to start…
[22:22:23] INFO: Socat not enabled
[22:22:24] INFO: Starting Zigbee2MQTT…
Zigbee2MQTT:info 2023-05-14 22:22:25: Logging to console and directory: ‘/config/zigbee2mqtt/log/2023-05-14.22-22-25’ filename: log.txt
Zigbee2MQTT:info 2023-05-14 22:22:25: Starting Zigbee2MQTT version 1.30.4 (commit #unknown)
Zigbee2MQTT:info 2023-05-14 22:22:25: Starting zigbee-herdsman (0.14.111)
Zigbee2MQTT:error 2023-05-14 22:22:25: Error while starting zigbee-herdsman
Zigbee2MQTT:error 2023-05-14 22:22:25: Failed to start zigbee
Zigbee2MQTT:error 2023-05-14 22:22:25: Check Zigbee2MQTT fails to start | Zigbee2MQTT for possible solutions
Zigbee2MQTT:error 2023-05-14 22:22:25: Exiting…
Zigbee2MQTT:error 2023-05-14 22:22:25: Error: Error while opening serialport ‘Error: Error: No such file or directory, cannot open /dev/serial/by-id/usb-ITead_Sonoff_Zigbee_3.0_USB_Dongle_Plus_c2308d263919ec118d3c37cc47486eb0-if00-port0’
at SerialPort. (/app/node_modules/zigbee-herdsman/src/adapter/z-stack/znp/znp.ts:146:28)
at SerialPort._error (/app/node_modules/@serialport/stream/dist/index.js:76:22)
at /app/node_modules/@serialport/stream/dist/index.js:112:18

Are you running HAOS or Debian?
There’s a bug in debian about the /dev/serial/by-id/ symlinks.

EDIT:
https://www.reddit.com/r/debian/comments/1331wlr/devserialbyid_suddenly_missing/

1 Like

I am running it in Debian so I will check on that thank you

Hey there just confirming that this was indeed the problem and I followed the solution posted in the thread.

Thank you very much for your help

1 Like