Zigbee plugs randomly turning off

Mari143 · June 13, 2022, 10:41am

Hi, I have a few zigbee plugs and I want them to remain turned on most of the time.
But they randomly turn off, without me pressing any buttons, I even have a childlock on them.

So I was wondering if this is normal? Maybe devices can’t always remain turned on? Since I have few more plugs and they function properly as they are not on all the time, they’re connected to lamps and I turn them on and off a few times a day.

Anyone else experiencing the same problem, or maybe you know how to fix this problem.

(Does device availbility have anything to do with this)

Thanks for the help!

jim_os · June 13, 2022, 12:54pm

Which manufacturer are the plugs from (TuYa?) and how old? If they come from TuYa, or if they are OEM, then this could be your problem:

github.com/Koenkk/zigbee2mqtt

Tuya TS011F (TZ3000_typdpbpg) powers off

opened 10:38AM - 28 Feb 22 UTC

phoxy84

problem

### What happened? When I use the device they shut down suddenly. This happens …maybe once every one or two days. Don't know if it is a Z2M issue or a problem with the plug. I have four of them, all have the same problem. I made an automation to power the device on automatically but that cannot be the solution :) ![Schermafbeelding 2022-02-28 om 11 35 22](https://user-images.githubusercontent.com/39917461/155968838-8ec51ea7-16e8-4087-a69c-0fddab712e2b.png) ### What did you expect to happen? The plug just stays on. ### How to reproduce it (minimal and precise) I don't know. Just power on the device and wait. ### Zigbee2MQTT version 1.23.0-dev commit ### Adapter firmware version 20211217 ### Adapter zzh ### Debug log `debug 2022-02-28 10:58:30: Received Zigbee message from 'iMac', type 'attributeReport', cluster 'genOnOff', data '{"onOff":0}' from endpoint 1 with groupID 0 info 2022-02-28 10:58:30: MQTT publish: topic 'zigbee2mqtt/iMac', payload '{"child_lock":null,"current":0.36,"energy":2.51,"indicator_mode":null,"linkquality":47,"power":79,"power_outage_memory":"on","state":"OFF","update":{"state":null},"update_available":null,"voltage":238}' debug 2022-02-28 10:58:30: Received Zigbee message from 'iMac', type 'attributeReport', cluster 'genOnOff', data '{"onOff":0}' from endpoint 1 with groupID 0 info 2022-02-28 10:58:30: MQTT publish: topic 'zigbee2mqtt/iMac', payload '{"child_lock":null,"current":0.36,"energy":2.51,"indicator_mode":null,"linkquality":65,"power":79,"power_outage_memory":"on","state":"OFF","update":{"state":null},"update_available":null,"voltage":238}' debug 2022-02-28 10:58:30: Received Zigbee message from 'iMac', type 'attributeReport', cluster 'manuSpecificTuya_3', data '{"53249":4}' from endpoint 1 with groupID 0 debug 2022-02-28 10:58:30: No converter available for 'TS011F_plug_1' with cluster 'manuSpecificTuya_3' and type 'attributeReport' and data '{"53249":4}' debug 2022-02-28 10:58:30: Received Zigbee message from 'iMac', type 'attributeReport', cluster 'haElectricalMeasurement', data '{"rmsVoltage":0}' from endpoint 1 with groupID 0 info 2022-02-28 10:58:30: MQTT publish: topic 'zigbee2mqtt/iMac', payload '{"child_lock":null,"current":0.36,"energy":2.51,"indicator_mode":null,"linkquality":69,"power":79,"power_outage_memory":"on","state":"OFF","update":{"state":null},"update_available":null,"voltage":0}' debug 2022-02-28 10:58:30: Received Zigbee message from 'iMac', type 'attributeReport', cluster 'haElectricalMeasurement', data '{"activePower":0}' from endpoint 1 with groupID 0 debug 2022-02-28 10:58:30: Received Zigbee message from 'iMac', type 'attributeReport', cluster 'haElectricalMeasurement', data '{"rmsCurrent":0}' from endpoint 1 with groupID 0 info 2022-02-28 10:58:30: MQTT publish: topic 'zigbee2mqtt/iMac', payload '{"child_lock":null,"current":0.36,"energy":2.51,"indicator_mode":null,"linkquality":69,"power":0,"power_outage_memory":"on","state":"OFF","update":{"state":null},"update_available":null,"voltage":0}' info 2022-02-28 10:58:30: MQTT publish: topic 'zigbee2mqtt/iMac', payload '{"child_lock":null,"current":0,"energy":2.51,"indicator_mode":null,"linkquality":69,"power":0,"power_outage_memory":"on","state":"OFF","update":{"state":null},"update_available":null,"voltage":0}' debug 2022-02-28 10:58:35: Received MQTT message on 'zigbee2mqtt/iMac/set' with data 'ON' debug 2022-02-28 10:58:35: Publishing 'set' 'state' to 'iMac' info 2022-02-28 10:58:35: MQTT publish: topic 'zigbee2mqtt/iMac', payload '{"child_lock":null,"current":0,"energy":2.51,"indicator_mode":null,"linkquality":47,"power":0,"power_outage_memory":"on","state":"ON","update":{"state":null},"update_available":null,"voltage":0}' debug 2022-02-28 10:58:35: Received Zigbee message from 'iMac', type 'attributeReport', cluster 'genOnOff', data '{"onOff":1}' from endpoint 1 with groupID 0 info 2022-02-28 10:58:35: MQTT publish: topic 'zigbee2mqtt/iMac', payload '{"child_lock":null,"current":0,"energy":2.51,"indicator_mode":null,"linkquality":47,"power":0,"power_outage_memory":"on","state":"ON","update":{"state":null},"update_available":null,"voltage":0}' debug 2022-02-28 10:58:36: Received Zigbee message from 'iMac', type 'attributeReport', cluster 'genOnOff', data '{"onOff":0}' from endpoint 1 with groupID 0 info 2022-02-28 10:58:36: MQTT publish: topic 'zigbee2mqtt/iMac', payload '{"child_lock":null,"current":0,"energy":2.51,"indicator_mode":null,"linkquality":47,"power":0,"power_outage_memory":"on","state":"OFF","update":{"state":null},"update_available":null,"voltage":0}' debug 2022-02-28 10:58:37: Received Zigbee message from 'iMac', type 'attributeReport', cluster 'manuSpecificTuya_3', data '{"53249":0}' from endpoint 1 with groupID 0 debug 2022-02-28 10:58:37: No converter available for 'TS011F_plug_1' with cluster 'manuSpecificTuya_3' and type 'attributeReport' and data '{"53249":0}' debug 2022-02-28 10:58:37: Received Zigbee message from 'iMac', type 'attributeReport', cluster 'haElectricalMeasurement', data '{"rmsVoltage":241}' from endpoint 1 with groupID 0 info 2022-02-28 10:58:37: MQTT publish: topic 'zigbee2mqtt/iMac', payload '{"child_lock":null,"current":0,"energy":2.51,"indicator_mode":null,"linkquality":47,"power":0,"power_outage_memory":"on","state":"OFF","update":{"state":null},"update_available":null,"voltage":241}' debug 2022-02-28 10:58:41: Received MQTT message on 'zigbee2mqtt/iMac/set' with data 'ON' debug 2022-02-28 10:58:41: Publishing 'set' 'state' to 'iMac' info 2022-02-28 10:58:41: MQTT publish: topic 'zigbee2mqtt/iMac', payload '{"child_lock":null,"current":0,"energy":2.51,"indicator_mode":null,"linkquality":47,"power":0,"power_outage_memory":"on","state":"ON","update":{"state":null},"update_available":null,"voltage":241}' debug 2022-02-28 10:58:42: Received Zigbee message from 'iMac', type 'attributeReport', cluster 'genOnOff', data '{"onOff":1}' from endpoint 1 with groupID 0 info 2022-02-28 10:58:42: MQTT publish: topic 'zigbee2mqtt/iMac', payload '{"child_lock":null,"current":0,"energy":2.51,"indicator_mode":null,"linkquality":47,"power":0,"power_outage_memory":"on","state":"ON","update":{"state":null},"update_available":null,"voltage":241}' debug 2022-02-28 10:58:56: Received Zigbee message from 'iMac', type 'attributeReport', cluster 'haElectricalMeasurement', data '{"activePower":39}' from endpoint 1 with groupID 0 info 2022-02-28 10:58:56: MQTT publish: topic 'zigbee2mqtt/iMac', payload '{"child_lock":null,"current":0,"energy":2.51,"indicator_mode":null,"linkquality":51,"power":39,"power_outage_memory":"on","state":"ON","update":{"state":null},"update_available":null,"voltage":241}' debug 2022-02-28 10:58:59: Received Zigbee message from 'iMac', type 'attributeReport', cluster 'haElectricalMeasurement', data '{"rmsCurrent":171}' from endpoint 1 with groupID 0 info 2022-02-28 10:58:59: MQTT publish: topic 'zigbee2mqtt/iMac', payload '{"child_lock":null,"current":0.17,"energy":2.51,"indicator_mode":null,"linkquality":47,"power":39,"power_outage_memory":"on","state":"ON","update":{"state":null},"update_available":null,"voltage":241}' debug 2022-02-28 10:59:01: Received Zigbee message from 'iMac', type 'attributeReport', cluster 'haElectricalMeasurement', data '{"activePower":95}' from endpoint 1 with groupID 0 info 2022-02-28 10:59:01: MQTT publish: topic 'zigbee2mqtt/iMac', payload '{"child_lock":null,"current":0.17,"energy":2.51,"indicator_mode":null,"linkquality":47,"power":95,"power_outage_memory":"on","state":"ON","update":{"state":null},"update_available":null,"voltage":241}' debug 2022-02-28 10:59:03: Received Zigbee message from 'iMac', type 'attributeReport', cluster 'haElectricalMeasurement', data '{"rmsCurrent":392}' from endpoint 1 with groupID 0 info 2022-02-28 10:59:03: MQTT publish: topic 'zigbee2mqtt/iMac', payload '{"child_lock":null,"current":0.39,"energy":2.51,"indicator_mode":null,"linkquality":47,"power":95,"power_outage_memory":"on","state":"ON","update":{"state":null},"update_available":null,"voltage":241}' debug 2022-02-28 10:59:10: Received Zigbee message from 'iMac', type 'attributeReport', cluster 'haElectricalMeasurement', data '{"activePower":107}' from endpoint 1 with groupID 0 info 2022-02-28 10:59:10: MQTT publish: topic 'zigbee2mqtt/iMac', payload '{"child_lock":null,"current":0.39,"energy":2.51,"indicator_mode":null,"linkquality":47,"power":107,"power_outage_memory":"on","state":"ON","update":{"state":null},"update_available":null,"voltage":241}' debug 2022-02-28 10:59:12: Received Zigbee message from 'iMac', type 'attributeReport', cluster 'haElectricalMeasurement', data '{"rmsCurrent":458}' from endpoint 1 with groupID 0 info 2022-02-28 10:59:12: MQTT publish: topic 'zigbee2mqtt/iMac', payload '{"child_lock":null,"current":0.46,"energy":2.51,"indicator_mode":null,"linkquality":47,"power":107,"power_outage_memory":"on","state":"ON","update":{"state":null},"update_available":null,"voltage":241}' `

Mari143 · June 13, 2022, 1:18pm

Just read the forum and it looks like there is no fix? Did I get that right.

Yes I think they are tuya, but i have them connected via z2m

jim_os · June 13, 2022, 1:23pm

No, for the TuYa and OEM plugs there is no solution yet.

Mari143 · June 13, 2022, 1:31pm

Very unfortunate, at least I know the problem exists with all the plugs.

Thanks for your help!

Mari143 · June 13, 2022, 1:48pm

I think the issue may be due to firmware.

Do you know how to update zigbee devices connected to zigbee2mqtt?

jim_os · June 13, 2022, 2:30pm

Firmware v1.0.4 and v1.0.10 does not work
Firmware v1.0.13 might work → Tuya TS011F (TZ3000_typdpbpg) powers off · Issue #11648 · Koenkk/zigbee2mqtt · GitHub

Sorry I haven’t made an update yet but:
Z2M is able to do updates on plugs that identify as TS011F_plug_3, but Tuya has to supply the firmware. You need Z2M vs 1.25, and put the plug very close to the coördinator, otherwise the update will take to long, or fails. → Tuya TS011F (TZ3000_typdpbpg) powers off · Issue #11648 · Koenkk/zigbee2mqtt · GitHub

ndbroadbent · November 23, 2022, 4:52am

I’ve just run into this as well, for the plug that I’m using with my dryer.

@Mari143 You can update the firmware using the “OTA” tab in zigbee2mqtt:

Warning: It’s a bit slow, and takes about 30-40 minutes. (Zigbee isn’t a very fast protocol!)

I’m trying this now and will let you know if it fixes the issue.

Mari143 · February 15, 2023, 11:56pm

Did it fix the issue?
I just gave up on that brand of plugs. And bought a few other ones.

ndbroadbent · February 16, 2023, 12:30am

Hi @Mari143, yes the firmware update seems to have fixed the issue for me, and our dryer has been running fine for the last few months without turning off randomly. I think these plugs should probably be reliable now, and I’m going to order a few more

Mari143 · February 16, 2023, 12:32am

If it works for you it works for you eh.
All the best

ndbroadbent · February 16, 2023, 12:35am

Did you update the firmware, and are you still seeing it randomly turn off after the update? If so then maybe I just got lucky with that plug, so maybe I should look for a different brand as well. What ones did you switch to?