Zigbee2Mqtt installation errors

Configuration Zigbee
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1

Hello,
I installed mosquito broker and Zigbee2Mqtt, configured the coordinator adrress and y get this errors every time I try to iniciate it.
I’ve read this page https://www.zigbee2mqtt.io/guide/installation/20_zigbee2mqtt-fails-to-start.html but I cant find how to fix my error.

[11:02:07] INFO: Preparing to start...
[11:02:07] INFO: Socat not enabled
[11:02:07] INFO: Starting Zigbee2MQTT...
Starting Zigbee2MQTT without watchdog.
[2024-11-27 11:02:09] info: 	z2m: Logging to console, file (filename: log.log)
[2024-11-27 11:02:09] info: 	z2m: Starting Zigbee2MQTT version 1.41.0 (commit #unknown)
[2024-11-27 11:02:09] info: 	z2m: Starting zigbee-herdsman (2.1.7)
[2024-11-27 11:02:09] info: 	zh:zstack:znp: Opening SerialPort with {"path":"/dev/ttyUSB0","baudRate":115200,"rtscts":false,"autoOpen":false}
[2024-11-27 11:02:09] info: 	zh:zstack:znp: Serialport opened
[2024-11-27 11:02:10] info: 	zh:zstack:znp: Writing CC2530/CC2531 skip bootloader payload
[2024-11-27 11:02:11] info: 	zh:zstack:znp: Skip bootloader for CC2652/CC1352
[2024-11-27 11:02:29] error: 	z2m: Error while starting zigbee-herdsman
[2024-11-27 11:02:29] error: 	z2m: Failed to start zigbee
[2024-11-27 11:02:29] error: 	z2m: Check https://www.zigbee2mqtt.io/guide/installation/20_zigbee2mqtt-fails-to-start.html for possible solutions
[2024-11-27 11:02:29] error: 	z2m: Exiting...
[2024-11-27 11:02:30] error: 	z2m: Error: Failed to connect to the adapter (Error: SRSP - SYS - ping after 6000ms)
    at ZStackAdapter.start (/app/node_modules/zigbee-herdsman/src/adapter/z-stack/adapter/zStackAdapter.ts:113:27)
    at Controller.start (/app/node_modules/zigbee-herdsman/src/controller/controller.ts:137:29)
    at Zigbee.start (/app/lib/zigbee.ts:69:27)
    at Controller.start (/app/lib/controller.ts:161:27)
    at start (/app/index.js:154:5)
2

Hi Victor,
The error is that it cannot connect to the adapter, so either the adapter is not plugged in correctly, you have indicated an incorrect hardware location or something similar.

What adapter do you use? Is it one of the supported ones?
If you can give a bit more information we hopefully can help troubleshooting!

3

Hi,
I can use the adapter (SLZB-07) with ZHA correctly and connect devices so it works ok. I also updated its firmware to the latest version.
I configured Mosquito broker and the user.
I followed this tutorial to do the setup, and this fails to start guide but I get the same errors at start.

4

If I look at the documentation of this, it is based on the EFR32MG21 chip and CP2102. It seems similar to the Sonoff E-dongle. I used to have one of those as they were not working well (swapped to the P-dongle). See also Getting started | Zigbee2MQTT, but I hope this is not the case for you…

I did see this : Can you try to use the /dev/serial/by-id/ path of the stick, instead of /dev/tty* . This is because the /dev/tty* path can change" ->See instructions : Adapter settings | Zigbee2MQTT

I can see also this comment for the dongle E (that I used to have) : Note: The dongle may not pair successfully if it is plugged into a USB 3.x socket, if it fails to pair try moving it to a USB 2 socket or a standalone USB charger. Did you try on another port?

5

Thank you,
I finally solved it, reinstalling all again. I think it was the user and pasword in the MQTT integration. But thank you so much I first tryed your solution.

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